Princess Phillips
Oklahoma City
Summary
Dependable and reliable. Solid background in customer care. Willing to learn and adapt to new programs. Quick learner, passionate, computer/typing skills
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Spherion - Maximus
04.2025 - Current
- Assisting members with inquiries regarding their healthcare benefits
- Resolving customer inquiries and issues through effective communication and problem-solving techniques.
- Handling incoming calls efficiently, finding satisfactory resolutions for both customers and the company alike.
PBX Switchboard Operator
Ascension Via Christi St. Francis
09.2022 - 12.2024
- Operated multi-line PBX system to manage incoming calls efficiently.
- Provided exceptional customer service by addressing inquiries and directing calls accurately.
- Collaborated with healthcare staff to prioritize urgent calls and enhance patient care communication.
Switchboard Operator
Ascension Via Christi St. Francis
04.2021 - 11.2021
- Operated multi-line PBX system to manage incoming calls efficiently
- Provided exceptional customer service by addressing inquiries and directing calls accurately
- Collaborated with healthcare staff to prioritize urgent calls and enhance patient care communication
Customer Relations Representative
CURO Financial Technologies Corp
10.2020 - 03.2021
- Negotiated payment arrangements with customers to resolve outstanding accounts.
- Conducted follow-up communications via phone to ensure timely payments.
- Educated customers on payment options and company policies regarding collections.
Education
Diploma -
East High School
Wichita, KS01.2009
Skills
- Detail-oriented data management
- Proficient typing skills
- Effective organizational skills
- Proficient in Windows operating system
- Experienced with Microsoft Office applications
- Proficient in computer applications
Languages
English - Expert
Timeline
Customer Service Representative
Spherion - Maximus
04.2025 - Current
PBX Switchboard Operator
Ascension Via Christi St. Francis
09.2022 - 12.2024
Switchboard Operator
Ascension Via Christi St. Francis
04.2021 - 11.2021
Customer Relations Representative
CURO Financial Technologies Corp
10.2020 - 03.2021
Diploma -
East High School
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