Summary
Overview
Work History
Education
Skills
Timeline
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Antje Birkenfeld

Naples,USA

Summary

Dynamic multilingual customer service and administrative professional with over 15 years of experience providing exceptional support in aviation, e-commerce, and corporate environments. Expertise in managing high-volume inquiries, coordinating logistics, and supporting executive teams ensures seamless operations and enhanced client satisfaction. Proven track record of thriving in remote and fast-paced settings highlights adaptability and resilience. Fluent in German and English, facilitating effective communication in diverse environments.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

Naples Airport Authority
Naples, FL
01.2022 - Current
  • Delivered premium service to private jet passengers, coordinating ground transportation and amenities
  • Resolved customer inquiries with professionalism and efficiency
  • Managed billing and invoicing for aviation services
  • Operated aviation and tracking systems to support daily operations
  • Handled high call volumes with prompt, courteous communication
  • Collaborated across departments to ensure seamless service delivery

Associate

Amazon Associate Prime Now, LLC
Weymouth, MA
01.2019 - 01.2021
  • Coordinated product requisitions and ensured timely distribution
  • Maintained accurate inventory and supported smooth order fulfillment

Executive Assistant

Autostadt GmbH / Volkswagen Group
Wolfsburg, Germany
01.2006 - 01.2019
  • Provided high-level administrative support to senior executives
  • Managed global calendars, travel arrangements, and meeting logistics
  • Produced reports and coordinated projects using Microsoft Office, SAP, and MS Project

Customer Service Representative

Autostadt GmbH / Volkswagen Group
Wolfsburg, Germany
01.2002 - 01.2006
  • Responded to customer inquiries regarding Volkswagen products and services
  • Delivered guided brand experiences highlighting company history and values

Education

Cambridge Certificate in English Proficiency -

English Language Center
Boston, MA
01.2017

Office Manager Curriculum -

Adult Education Center
Wolfsburg, Germany
01.2006

High School Diploma -

Gymnasium School
Beetzendorf, Germany
01.2002

Skills

  • Customer service expertise
  • Professional phone etiquette
  • Proficient in Microsoft Office Suite
  • SAP & MS Project
  • Fundamental Zendesk CRM proficiency
  • Bilingual in German and English
  • Detail-Oriented & Self-Motivated
  • Team Collaboration & Independent Work
  • Active listening
  • Critical thinking
  • Detail-oriented data management

Timeline

Customer Service Representative

Naples Airport Authority
01.2022 - Current

Associate

Amazon Associate Prime Now, LLC
01.2019 - 01.2021

Executive Assistant

Autostadt GmbH / Volkswagen Group
01.2006 - 01.2019

Customer Service Representative

Autostadt GmbH / Volkswagen Group
01.2002 - 01.2006

Cambridge Certificate in English Proficiency -

English Language Center

Office Manager Curriculum -

Adult Education Center

High School Diploma -

Gymnasium School
Antje Birkenfeld