Tyara Marshall
Meridian,MS
Summary
Customer service professional with a proven track record of maintaining customer satisfaction and contributing to company success. Experienced in managing a high volume of inbound calls and building strong relationships with customers. Proficient in CRM systems and recognized for exceptional active listening and multitasking skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Iqor
Meridian, US
11.2018 - 11.2020
- To provide excellent customer service
- Make sure I am meeting the customers needs
- Active listening
- Troubleshooting
- Set up client appointments
- Provided policy and service information
- Assisted customers with a warm and professional attitude
- Explained products and benefits
- Maintained up-to-date knowledge of customer accounts
- Operated the live chat
- Resolved payment and order disputes
- Confirmed payments, refunds, etc
- Work From Home
Sales Associate
Walmart
Meridian, US
03.2015 - 03.2017
- I started off as a Cashier, then I worked Customer Service
- I later moved to Sales Associate where I took on rolls that consist of stocking the shelves making sure I greeted the customers helping them and thanking them for coming
Education
High school diploma or GED -
Skills
- Point-of-Sale Transactions
- Safe Driving Practices
- Customer Service Expertise
- Pricing Strategy Development
- Telemarketing Outreach
- Cash Handling
- Customer Service Leadership
- Stock Control
- Freight Operations Expertise
- Merchandising
- Mobile Technology Proficiency
- Virtual Access Solutions
- Retail Sales
- POS
- Technical Troubleshooting Support
- LAN
- Multitasking with two computer screens (2 years)
- Communication skills
- Customer Engagement
- Sales Management
- Live Chat
- Sales
- Planograms
- Typing
- Microsoft Windows Server
- Computer Networking
- VPN
- Network Support
- Mac OS
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Professional
Timeline
Customer Service Representative
Iqor
11.2018 - 11.2020
Sales Associate
Walmart
03.2015 - 03.2017
High school diploma or GED -
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