Tricia Reinholtz
Tulsa
Summary
Dynamic customer service professional with a proven track record at Uhaul Moving And Storage, excelling in conflict resolution and payment processing. Adept at managing inventory and enhancing customer satisfaction through active listening and effective problem resolution. Committed to delivering exceptional service in high-pressure environments, fostering repeat business and loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
Tulsa, OK
09.2024 - 12.2025
- LsaAssisted customers with inquiries and resolved issues to enhance satisfaction.
- Processed rental agreements and payments accurately using company software.
- Coordinated vehicle pick-up and drop-off logistics to ensure smooth operations.
- Provided product knowledge to customers, facilitating informed decision-making.
- Managed inventory levels, ensuring availability of moving supplies for customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lube Technician
Jiffy Lube Oil Change Center
Tulsa, OK
04.2023 - 08.2024
- Performed routine oil changes and fluid checks while adhering to safety protocols.
- Conducted thorough inspections of vehicle systems, identifying potential issues for customers.
- Assisted in training new team members on standard operating procedures and best practices.
- Maintained cleanliness and organization of work area, ensuring an efficient workflow.
- Provided exceptional customer service by explaining services and answering inquiries effectively.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Sales Associate
Dollar General
Tulsa, OK
03.2021 - 07.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained organized sales floor by restocking merchandise and ensuring displays were visually appealing.
- Collaborated with team members to develop promotional strategies that increased customer engagement.
- Monitored inventory levels and communicated restocking needs to management for optimal product availability.
- Resolved customer complaints promptly, ensuring satisfaction and fostering repeat business relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
GED -
Union High School
Tulsa, OK06.2012
Skills
- Customer service
- Conflict resolution
- Inventory management
- Payment processing
- Point-of-sale transactions
- Cash handling
- Time management
- Quality assurance
- Active listening
- Data entry
- Problem resolution
- Call center experience
- Complaint handling
- Microsoft Excel
- Scheduling
- Microsoft PowerPoint
- Dispute resolution
Timeline
Customer Service Representative
Uhaul Moving And Storage
09.2024 - 12.2025
Lube Technician
Jiffy Lube Oil Change Center
04.2023 - 08.2024
Sales Associate
Dollar General
03.2021 - 07.2023
GED -
Union High School