Brian Williams
Birmingham,AL
Summary
Results-driven professional with expertise in customer relationship management and complaint resolution. Known for fostering strong customer connections and collaborating with teams to improve service delivery. Eager to leverage problem-solving skills to enhance operational efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ampler
Hoover, Alabama
11.2024 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions accurately using point-of-sale systems.
- Handled customer complaints with empathy and professionalism.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Trained new employees on customer service protocols and systems.
- Collaborated with team members to improve service delivery standards.
- Maintained knowledge of products to enhance customer interactions.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
Assistant Manager
Smoothie King
Homewood, Alabama
10.2023 - 11.2024
- Assisted in managing daily operations and team scheduling.
- Trained new staff on smoothie preparation and customer service standards.
- Ensured inventory levels met operational needs through regular audits.
- Handled customer inquiries and resolved service issues effectively.
- Collaborated with management to implement promotional campaigns and events.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Education
High School Diploma -
Alabama Christian Academy
Montgomery, AL05-2017
BBA -
University of Alabama At Huntsville
Huntsville, Alabama, ALSkills
- Customer service
- Point-of-sale transactions
- Complaint resolution
- Team collaboration
- Product knowledge
- Customer relationship management
- Conflict resolution
- Effective communication
- Problem solving
- Inventory management
- Sales reporting
- Employee training
- Call center procedures
- Recordkeeping strengths
- Problem-solving
- Credit card payment processing
- Computer proficiency
- Research
- Follow-up skills
- Empathy and patience
- System implementation
- Call center operations
- Refund management
- Customer relationship management (CRM)
- Time management
- Task prioritization
- Report preparation
- Administrative support
- Fluent in English
- Data entry
- Troubleshooting
- Communication
- Microsoft Word certified
- Computer skills
Languages
Spanish
Limited
Timeline
Customer Service Representative
Ampler
11.2024 - Current
Assistant Manager
Smoothie King
10.2023 - 11.2024
High School Diploma -
Alabama Christian Academy
BBA -
University of Alabama At Huntsville