Kathy Blaine
Rives Junction
Summary
Skilled in providing excellent customer service by greeting patrons, taking orders, and offering drink suggestions based on individual preferences. Participated in team meetings to align with management's goals and objectives, fostering a collaborative work environment. Experienced in monitoring alcohol consumption levels to promote responsible serving practices while adhering to state regulations. Proven ability to maintain cleanliness and organization of workstations throughout shifts, enhancing operational efficiency.
Overview
18
18
years of professional experience
Work History
Bartender Server, Cashier
Crispellis pizzeria and bakery
Westbloomfield
01.2020 - 04.2024
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted customers and provided excellent customer service.
- Provided drink suggestions to customers based on their preferences.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Adhered to state regulations regarding serving alcohol responsibly.
Hairstylist
Pannos salon
Westbloomfield
04.2017 - 09.2023
- Tracked inventory of supplies used for styling services.
- Used thinning shears to remove bulk from the hair or create layers.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Upsold additional services when appropriate to increase sales volume.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Recommended products to clients based on their individual needs.
- Advised clients on how to maintain their haircuts between visits.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Greeted customers, answered phones and booked appointments.
- Developed relationships with new clients through referrals from existing customers.
- Educated clients on proper home hair care maintenance techniques.
- Organized scheduling of appointments throughout the day.
- Applied highlights, lowlights or other coloring techniques.
Hairstylist, Receptionist
Cal and Kohler salon
Farmington
09.2006 - 04.2017
- Advised clients on how to maintain their haircuts between visits.
- Worked collaboratively with colleagues to achieve common goals.
- Developed relationships with new clients through referrals from existing customers.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Used thinning shears to remove bulk from the hair or create layers.
- Greeted customers, answered phones and booked appointments.
- Upsold additional services when appropriate to increase sales volume.
- Managed cash register transactions during checkout process.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Performed chemical treatments such as perms and relaxers.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Organized scheduling of appointments throughout the day.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Recommended products to clients based on their individual needs.
- Created updos for special occasions like weddings or proms.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Applied highlights, lowlights or other coloring techniques.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
Education
License of Cosmetology - Cosmetology
New England School of Hair Design
Claremont, NH09-1983
High School Diploma -
Newport Jr St High-school
Newport NH 06-1983
Skills
- Mixology
- POS operation
- Cash handling
- Customer service
Timeline
Bartender Server, Cashier
Crispellis pizzeria and bakery
01.2020 - 04.2024
Hairstylist
Pannos salon
04.2017 - 09.2023
Hairstylist, Receptionist
Cal and Kohler salon
09.2006 - 04.2017
License of Cosmetology - Cosmetology
New England School of Hair Design
High School Diploma -
Newport Jr St High-school