Tyler Haugen
Sickies Garage
Bismarck,ND
2027
years of professional experience
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Work History
Bartender/server/banquet/trainer
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
Server/Trainer
1 Year 7 Months- Trained new servers on menu knowledge and customer service protocols.
- Monitored server performance, providing real-time feedback for improvement.
- Assisted in creating a positive work environment through mentoring and support.
- Fostered teamwork by promoting collaboration during busy service periods.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Utilized effective communication techniques to support server learning and comprehension.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Coordinated with management to identify training needs, leading to more streamlined onboarding process for new hires.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Trained and mentored [Number] new personnel hired to fulfill various roles.
Bartender/server/trainer
2 Years 4 Months- Prepared and served a variety of cocktails, wines, and beers according to customer preferences
- Maintained cleanliness and organization of bar area to enhance customer experience
- Assisted in inventory management by tracking stock levels and placing orders as needed
- Engaged with customers to provide personalized service and recommendations based on tastes
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders
- Trained new bartenders on menu items, drink preparation techniques, and customer service standards
- Implemented efficient workflow processes to reduce wait times during peak hours
- Developed signature cocktails that contributed to overall bar sales growth
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender/server/trainer
2 Years 6 Months- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
Education
GED
Skills
Responsible alcohol service
Sales expertise
Salesmanship
Classic cocktails
Ordering procedures
Garnishing drinks
Preparing garnishes
Group reservations management
Safe service compliance
Drink preparation
Professional service standards
Bussing and serving
Issue resolution
Good conversationalist
Engaging customers
Responsible serving
Relationship building
Food and beverage service
Collaboration and teamwork
Hospitality and guest service
Teamwork and professionalism
Honest and dependable
Fast learner
Craft cocktail preparation
Hospitality and accommodation
Glassware management
Outstanding customer service
Point of sale systems
Liquor restocking
Maintaining a clean bar
ABC regulations
Courteous
Able to stand number hours
Identification verification
Wine and liquor expertise
Safe serving practices
Bar equipment use
Mixology
Proficient in mixology
Beverage supply orders
Recipe and menu memorization
Bar service preparation
Cash and credit transactions
Excellent judgment
Bar operations management
Bar restocking
Anticipating guest needs
Beer and wine recommendations
Safe food handling procedures
Elegant food plating
Dining room management
Ordering bar supplies
Order management
Food preparation
Aloha POS
Creative mixology
Basic accounting
Changing beer kegs
Health codes compliance
Staff management
Food running
Performance improvement
Inventory
Drink preparation techniques
Beverage preparation
New hire training
Team training and development
Food service
Alcohol awareness
Suggestive selling
Professional appearance
Service-oriented mindset
Hospitality service expertise
Cash register operation
Handling difficult customers
Payment processing
Complex Problem-solving
Customer service expertise
Cleanliness and hygiene
Engaging personality
Outgoing personality
Patience and tolerance
Clear and effective communication
Team player attitude
Highly reliable
Customer service
Responsible alcohol service
Timeline
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Sickies Garage
01.2025 - CurrentRead More
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