Kathy Boyd
McDonough,GA
Summary
Knowledgeable parts clerk proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
17
17
years of professional experience
Work History
Parts Assistant
HydrauliCircuit Technology
04.2022 - Current
- Assist customers to correctly identify replacement parts for their kits.
- Pull and assemble parts needed.
- Responsible for parts invoicing daily.
- Assist with packing and shipping of products.
- Print all BOM's and distribute to correct departments for production.
- Update production board daily, and keep back order parts up to date with correct ETA's for all departments.
Parts Clerk
L&N Truck Services
04.2019 - 09.2019
- Adhered to company guidelines for performance and compliance.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Completed accurate order entry and data verification.
Parts Counter Sales
G&W Equipment
05.2018 - 09.2018
- Assist all customer and technicians in selecting required part needs for repairs.
- Assist outside sales representatives with their orders and quotes.
- Documented, researched and resolved customer service issues.
- Stocked and managed stock of parts.
Parts Counter Clerk
Thompson Lift Truck
05.2007 - 01.2017
- Receive and fill telephone orders for parts requested
- Maintain customer good will by greeting and acknowledging all customers.
- Research and identify correct parts information by catalogs and computer database for 40 to 45 technicians and over counter customers daily.
- Received cash, checks and credit card transactions from customers.
- Ran daily reports, back order log, open orders and kept customers updated on ETA's of parts.
- Assist with cycle count, daily stock orders, and shipping/receiving of merchandise.
Education
GED -
Forest Park High School
Forest Park, GA06.1983
Skills
- Shipping and receiving
- Returns processing
- Ordering parts
- Customer Service
- Invoice Processing
- Order Fulfillment
- Cycle counting
- Telephone and email etiquette
- Effective Communication
- Purchasing
Timeline
Parts Assistant
HydrauliCircuit Technology
04.2022 - Current
Parts Clerk
L&N Truck Services
04.2019 - 09.2019
Parts Counter Sales
G&W Equipment
05.2018 - 09.2018
Parts Counter Clerk
Thompson Lift Truck
05.2007 - 01.2017
GED -
Forest Park High School
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