Kathy Boyette
Palm Coast
Summary
Experienced Dispatcher, Logistics, Sales and Account Management professional with proven success at exceeding individual and team sales goals. Ability to connect with customers over a multitude of marketing platforms. Proven telephone skills with a customer orientated approach that establishes both trust and confidence within the company objectives.
Overview
6
6
years of professional experience
2027
2027
years of post-secondary education
Work History
Senior Dispatcher - Weekend Lead
Titan Fuels
07.2021 - 03.2025
- Lead Weekend Dispatcher for all 650 account holders in the nation. Experience in both maintaining existing client accounts through the daily sale of aviation fuel as well as up-selling during special events. Making sure customers needs were met on a daily basis regarding fuel consumption and assisting in the purchase of new products and services.
- Coordinated logistics for multi-route fuel deliveries, optimizing driver schedules for efficiency.
- Supervised daily dispatch operations, ensuring timely delivery of fuel products to clients.
- Developed shipping schedules to align with Account holder timelines, enhancing operational flow.
- Trained new staff on logistics protocols and best practices, fostering team competence and confidence.
- Coordinated incoming and outgoing shipments to maintain schedules.
- Built long-term relationships due to prompt and courteous service.
- Oversaw complex projects for senior leaders by ensuring timely and cost-effective delivery.
New Account Manager /Service Dispatcher
SUBURBAN PROPANE LP
07.2019 - 01.2021
- New Customer Acquisition for both business and home propane use. Upgrades to existing customer base by increasing supply as needed. Continuously exceeded the closing ratio compared to other team members.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated communication between clients and internal teams to ensure timely resolution of inquiries.
- Managed contract negotiations, ensuring compliance with company policies and client needs.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Sales Manager
Horticultural Marketing and Printing
- Sales Manager for team that targeted potential clients across the United States and Canada. Set individual and group sales goals. Consistently met and exceeded sales objectives for the company.
- Developed and executed sales strategies to enhance market penetration and customer engagement.
- Established strong relationships with horticultural suppliers, improving product availability and customer satisfaction.
- Led a team of sales representatives, providing coaching and performance feedback to drive results.
- Coordinated promotional campaigns that increased brand awareness within the horticultural community.
- Increased sales revenue by developing and implementing effective sales strategies.
Program Manager
DME Holdings
- Sales for direct mail, telephony services, prospecting lists, etc. for a diverse group of clientele. Promoted to New Product Manager with one year of hiring overseeing the development and sales of new services.
- Led cross-functional teams to develop and implement program strategies ensuring alignment with organizational goals.
- Managed project timelines, resources, and budgets to drive successful program delivery and stakeholder satisfaction.
- Mentored junior team members fostering professional growth and enhancing team capability in program management practices.
- Collaborated with stakeholders to gather requirements, define scope, and ensure alignment throughout project lifecycle.
- Implemented risk management strategies to proactively mitigate potential challenges impacting program success.
Sales and Account Management
Special FX Marketing
- Sales and Account Management for Direct Mail and Telephony services to a large audience of consumers, including but not limited to car dealerships, pharmacies and small businesses.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Education
Business Administration
Daytona State College
Daytona Beach, FLSouth Piedmont
Monroe, NCSkills
- MS Office Suite expertise
- Ability to learn new software programs quickly and easily
- Able to determine prospects needs and gear those needs toward company objectives
- Strong work ethic
- Punctual, professional and personable
- Advanced communication
- Policy compliance
- Scheduling expertise
- Customer service
- Problem-solving
- Customer relationship management
- Reliability
- Critical thinking
- Dispatch software
- Multitasking and organization
Timeline
Senior Dispatcher - Weekend Lead
Titan Fuels
07.2021 - 03.2025
New Account Manager /Service Dispatcher
SUBURBAN PROPANE LP
07.2019 - 01.2021
Sales Manager
Horticultural Marketing and Printing
Program Manager
DME Holdings
Sales and Account Management
Special FX Marketing
Business Administration
Daytona State College
South Piedmont