Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Castro

Daly City,CA

Summary

Patient and dedicated Employment Specialist skilled at developing and promoting interactive learning within group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons.

Overview

5
5
years of professional experience

Work History

Employment Specialist

JobTrain
10.2023 - Current
  • Assisted non-native English-speaking colleagues with document editing, improving overall team productivity and communication quality
  • Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses
  • Developed customized employment plans for clients, resulting in successful job placements and long-term career growth
  • Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation
  • Ensured client satisfaction by delivering prompt and accurate translations of website content, job descriptions, and zoom video interviews

Operations Assistant

Team Worldwide
08.2021 - 10.2023
  • Facilitated smooth communication between departments by acting as a liaison when necessary, ensuring timely information exchange
  • Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions
  • Reduced turnaround time for project completion through effective resource allocation and team management
  • Trained new employees on proper protocols and customer service standards
  • Organized samples, documents and supplies to facilitate smooth team operations.

Administrative Assistant

Bright Horizons Childcare
12.2018 - 10.2020
  • Assisted teachers in preparing instructional materials, ensuring alignment with curriculum objectives
  • Enhanced student comprehension by utilizing visual aids and hands-on activities during lessons
  • Supported the successful execution of projects by tracking progress, maintaining clear documentation, and reporting updates to the director
  • Implemented time-saving strategies that optimized workflow efficiency within the office environment.
  • Managed client relationships on behalf of the director by promptly addressing inquiries, resolving issues, and maintaining open lines of communication for long-term satisfaction.

Education

Bachelor of Arts - Criminal Justice

San Francisco State University
San Francisco, CA
2023

Skills

  • Bilingual fluency in Spanish
  • Supervision and leadership
  • Computer Proficiency and Microsoft Office
  • Instructional support
  • Material Preparation
  • Documentation And Reporting

Timeline

Employment Specialist

JobTrain
10.2023 - Current

Operations Assistant

Team Worldwide
08.2021 - 10.2023

Administrative Assistant

Bright Horizons Childcare
12.2018 - 10.2020

Bachelor of Arts - Criminal Justice

San Francisco State University

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