Kathy Cooper
Douglasville,GA
Summary
Motivated and enthusiastic with proven success at modeling highest delivery standards to customers in any location, whether rural or urban. Tireless customer-focused professional with innate navigational sense to find obscure delivery addresses. Focuses on details and consistently delivers correct mail and packages to correct address on time. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level managers position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Rural Mail Carrier
United States Postal Service, USPS
05.2018 - Current
- Responsible for safe handling of mail ensuring quality control
- Deliver mail on time and is not damaged
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Provided excellent customer service, addressing concerns and assisting with inquiries from rural customers.
- Demonstrated flexibility by covering additional routes as needed or stepping in for absent colleagues when necessary.
- Communicated regularly with supervisors regarding route progress, issues encountered, or any necessary adjustments needed.
204B
United States Postal Servic
09.2023 - 03.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Park Supervisor
Deer Lick Park
01.2017 - 09.2018
- Supervised park events, ensuring smooth operations and successful outcomes.
- Streamlined permit process for recreational activities within the Park thereby increasing revenues generated from fees.
- Ensured compliance with all local, state, and federal regulations regarding parks management and operations.
- Provided exceptional customer service by addressing visitor concerns and feedback promptly and professionally.
- Trained new employees on park policies and procedures, promoting a high standard of performance among staff members.
- Upheld stringent environmental standards in daily operations to maintain the natural beauty of the park setting.
- Coordinated volunteer programs to enhance park offerings while providing valuable experience for participants.
- Streamlined maintenance processes for improved park cleanliness and visitor satisfaction.
Bus Driver
Douglas County School District
01.2008 - 09.2018
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Maintained Georgia driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
Payment Poster
South Douglas Medical Consult
05.2015 - 05.2018
- Managed large volumes of data efficiently and with great care on daily basis.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Assisted in the development of training materials for new Payment Poster hires, improving onboarding success rates.
- Maintained compliance with HIPAA regulations while handling sensitive patient information during payment posting tasks.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Submitted cash and check deposits and generated cash receipts to record money received.
Education
GED -
West Georgia Technical College
Douglasville, GA04.2013
Skills
- Dependability
- Prioritization
- Observation
- Hand-Eye Coordination
- Scheduling flexibility
- Attention to Detail
- Teamwork and Collaboration
- Problem-Solving
- Multitasking Abilities
- Relationship Building
- Goal Setting
- Professionalism
- Time management abilities
- Problem-solving aptitude
Certification
Class B CDL with P&S endorsement
References
- Martha Horns, 678-386-3632
- Andy Micacchione, 768-675-9749
- Diane Grougan, 404-992-0829
- Deanna Martin, 770-841-4237
- Jessica Knipl, 678-492-8863
Timeline
204B
United States Postal Servic
09.2023 - 03.2024
Rural Mail Carrier
United States Postal Service, USPS
05.2018 - Current
Park Supervisor
Deer Lick Park
01.2017 - 09.2018
Payment Poster
South Douglas Medical Consult
05.2015 - 05.2018
Bus Driver
Douglas County School District
01.2008 - 09.2018
GED -
West Georgia Technical College
Similar Profiles
Jaime NovenoJaime Noveno
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS
Danielle LopezDanielle Lopez
City Carrier Assistant at United States Postal Service, USPSCity Carrier Assistant at United States Postal Service, USPS
Emily GreeneEmily Greene
Mail Carrier at United States Postal Service, USPSMail Carrier at United States Postal Service, USPS
Vang HerVang Her
Maintenance Mechanic at United States Postal Service, USPSMaintenance Mechanic at United States Postal Service, USPS
TENESHA D. THOMASTENESHA D. THOMAS
Associate Director, Sales Program Execution at AT&T MobilityAssociate Director, Sales Program Execution at AT&T Mobility