Kathy Critchlow
West Park,United States
Summary
Results-oriented Manager with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
22
22
years of professional experience
Work History
Reservations Manager
Aventura Global Transportation Services
Miami, Florida
09.2008 - Current
- Hired and trained all Reservations and Groups staff.
- Scheduled Reservations and Groups staff.
- Resolved customer complaints local and nationwide.
- Maintained friendly and professional customer interactions.
- Managed all of our VIP accounts.
Customer Experience Agent
AT&T
Miami, FL
03.2006 - 01.2009
- Handled sales, upgrades and new lines.
- Provided accurate and appropriate information in response to customer inquiries.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Customer Service
CIRCUIT CITY
Aventura, Florida
07.2004 - 10.2006
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
Education
High School Equivalency Diploma -
Hiset
San Jose05-2026
Skills
- Client relations specialist
- Conflict resolution techniques
- Team management
- Meticulous attention to detail
- Focused on customer satisfaction
- Skilled multi-tasker
- Scheduling
Languages
English
Native or Bilingual
Timeline
Reservations Manager
Aventura Global Transportation Services
09.2008 - Current
Customer Experience Agent
AT&T
03.2006 - 01.2009
Customer Service
CIRCUIT CITY
07.2004 - 10.2006
High School Equivalency Diploma -
Hiset