Kathy Dalahite
Lumberton
Summary
Dedicated team leader with over a decade of store management experience. Well versed in directing personnel, creating efficient merchandising projects, and using sales strategies to boost store profit. Driven to hire talented sales associates and assuring that store operations run smoothly. Effective at encouraging staff cooperation and productivity. Friendly and reliable customer service professional skilled at achieving sales targets for any business. Authorized to work in the US for any employer
Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.
Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.
Supportive Team Lead with 20+ years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
17
17
years of professional experience
Work History
Team Lead Hard Lines Gun Counter
Academy Sports Outdoors
Beaumont, TX
01.2026 - Current
- Led team to achieve operational efficiencies through effective training and workflow optimization.
- Developed and implemented strategies for inventory management to enhance product availability.
- Streamlined communication processes between departments, improving collaboration and response times.
- Mentored staff on customer service best practices, resulting in improved customer satisfaction ratings.
- Analyzed sales data to identify trends, informing stock replenishment decisions and promotions.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Loss prevention inventory control team lead
Academy Sports + Outdoors
Beaumont, TX
02.2024 - Current
- Conducted regular audits of inventory levels to identify discrepancies and ensure accuracy
- Utilized surveillance systems, CCTV cameras, and other security equipment to monitor store activity
- Maintained accurate records of all incidents, documenting details such as date, time, location, individuals involved, and actions taken
- Demonstrated strong attention to detail when reviewing transaction records for any irregularities or inconsistencies
- Managed and maintained accurate inventory records for a high-volume retail store
- Conducted regular audits to identify discrepancies and implement corrective measures
- Utilized inventory management software to track product movement, monitor stock levels, and generate reports
Store Manager
Carters Oshkosh
Beaumont, TX
02.2025 - 01.2026
- Led daily store operations to ensure high standards of customer service and store presentation.
- Developed and implemented employee training programs to enhance team performance and product knowledge.
- Analyzed sales data to identify trends, optimize inventory levels, and improve product assortments.
- Managed staff scheduling to align with peak business hours, ensuring optimal workforce efficiency.
- Executed visual merchandising strategies to create engaging displays that drove foot traffic and sales growth.
- Conducted regular performance evaluations, providing constructive feedback to foster employee development.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty through proactive engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
- Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Regional Store Training Manager
Dollar General
Nederland, TX
10.2018 - 02.2024
- Helped shrink stores managers recognize how to prevent what is causing the shrink.
- Responsible for efficiently setting planogram changes for merchandise and seasonal sets.
- Efficiently prevent theft in my store by analyzing profit margins and balancing inventory invoices coming into the store with the product received.
- Monitored security and handled incidents in a calm and professional manner.
- Scout out potential talent from reliable work resources for all available store positions involving stores in the district.
- Maintain a reliable crew of employees who are efficiently well trained to the capability of running the store in my stead.
- Efficiently put out a schedule to handle the business needs of the store.
- Reported to the district manager regarding all store and staff issues.
- Developed and implemented training programs to enhance employee skills and operational efficiency.
- Facilitated onboarding sessions to ensure new hires understand company policies and procedures.
- Established standardized training materials to ensure consistency across multiple locations.
- Leveraged learning management systems to track employee progress and streamline training processes.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Reduced onboarding time for new hires through the development of effective orientation modules.
- Collaborated with cross-functional teams to develop customized training solutions, ensuring alignment with organizational goals and objectives.
- Coordinated onboarding processes for new hires, ensuring smooth integration into company culture.
- Assessed training needs through performance evaluations, identifying areas for improvement.
- Mentored team members, fostering professional growth and enhancing overall training effectiveness.
- Collaborated with management to align training initiatives with business objectives and goals.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
Manager
Kwik Stop Convenience Stores
North Platte, NE
05.2017 - 07.2018
- Monitored security and handled incidents in a calm and professional manner.
- Reported to the district manager regarding all store and staff issues.
- Instructed staff on appropriately handling difficult and complicated sales.
- Generated repeat business through exceptional customer service.
- Increased profit through effective sales training and troubleshooting profit loss areas.
- Counted cash drawers and made bank deposits.
- Interviewed job candidates and made staffing decisions.
- Completed all daily tasks and special assignments with an efficient and quality driven approach.
- Assigned employee's to specific duties to best suit the stores needs.
- Hired, trained, and evaluated personnel in sales and marketing.
- Examined merchandise to verify that it was correctly priced and displayed.
- Managed staff of 5 sales associates, and 1 assistant manager.
- Oversaw daily operations to enhance customer service and streamline processes.
- Developed training programs for staff to improve operational efficiency and compliance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Concessions Manager
Midwest concessions
Hartford, SD
08.2016 - 04.2017
- Responded to customer concerns with friendly and knowledgeable service.
- Assigned work to team members based on company needs, personal strengths, and job knowledge.
- Prepped and prepared food for customers to enjoy.
- Managed and trained a staff of 2-4 employees.
- Ordered and picked up inventory while proficiently tracking sales.
Assistant Manager
Alta Convenience Store
Raton, NM
09.2011 - 11.2013
- Assist in hiring and terminating employees.
- Opening and closing the store.
- Answering the phone and customers needs.
- Ordering product for the store and helping vendors place product in the store.
- Managing budget hours while doing employee scheduling.
- Working the cash register.
- Inventory tracking and daily paperwork.
Assistant Manager/Manager/District Manager
Sav-O-Mat
Raton, NM
02.2009 - 05.2011
- Manage and oversee 7 stores.
- Proficiently track and record gas prices and cigarette prices of all 7 locations.
- Keep track of mangers daily sales and paperwork tracking of inventory in stores.
- Hire and train new Managers and Assistant Managers.
- Attend all company meetings in Denver Colorado.
- Attend inspections and inventory audits at all locations at least once a week.
- Fix gas pumps and gas prices as needed.
- Work directly with vendors and sales reps for bringing new stock and helping store revenues.
- Led team in daily operations to enhance service delivery and customer satisfaction.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated staff schedules to ensure optimal coverage during peak business hours.
- Managed vendor relationships, negotiating contracts to secure favorable terms for supplies and services.
- Conducted regular training sessions on compliance, safety standards, and company policies for employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Oversaw daily operations to maintain store cleanliness and organization.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Accomplished multiple tasks within established timeframes.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
Farnam High
Farnam, NESkills
- Customer service
- Custodial experience
- Merchandising
- Inventory management
- Retail Management
- Supervising Experience
- Sales Management
- Payroll
- Procurement
- Loss Prevention
- Office Management
- Profit & Loss
- Recruiting
- Microsoft Word
- Purchasing
- Inventory Control
- Human Resources
- Customer support
- Forecasting
- Data entry
- Problem management
- Sales administration
- Business Development
- Retail Sales
- Interviewing
- Operations Management
- Management
- Account Management
- Store Management Experience
- Planograms
- Cash register
- Assistant Manager Experience
- Stocking
- Shift management
- Pricing
- Customer retention
- Customer relationship management
- Accounts Receivable
- Staff training
- SAP
- Money handling
- Sales
- Upselling
- POS
- Food Safety
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Quality control
- Workplace safety
- Schedule management
- Performance improvement
- Performance monitoring
- Complaint resolution
- Operations management
- Production monitoring
- Process improvement
- Employee evaluation
- Regulatory compliance
- Trend tracking
- Relationship building
- Talent acquisition
- Invoice verification
- Deadline management
- Employee training
- Task delegation
- Workflow management
- Project management
- Risk management
- Program development
- Loss prevention
- Employee engagement
- Work assignment delegation
- Problem-solving
- Team supervision
- Team motivation
- People management
- Work Planning and Prioritization
- Staff education and training
- Goal setting
- Mentoring
- Complex Problem-solving
- Issue resolution
- Work planning
- Flexible schedule
- Cash handling
- Coaching
- Onboarding and orientation
- Safety processes and procedures
- Safety
- Shift scheduling
- Team building
- Call center operations
- SOP adherence
- Account management
- SMART goals
- Verbal and written communication
- Team assessment
- Leadership
- Multitasking
- Multitasking Abilities
- Customer relations
- Active listening
- Organizational skills
Timeline
Team Lead Hard Lines Gun Counter
Academy Sports Outdoors
01.2026 - Current
Store Manager
Carters Oshkosh
02.2025 - 01.2026
Loss prevention inventory control team lead
Academy Sports + Outdoors
02.2024 - Current
Regional Store Training Manager
Dollar General
10.2018 - 02.2024
Manager
Kwik Stop Convenience Stores
05.2017 - 07.2018
Concessions Manager
Midwest concessions
08.2016 - 04.2017
Assistant Manager
Alta Convenience Store
09.2011 - 11.2013
Assistant Manager/Manager/District Manager
Sav-O-Mat
02.2009 - 05.2011
High School Diploma -
Farnam High