Kathy De Cuir
Ontario,CA
Summary
A detail-oriented and resourceful professional targeting a customer service role to deliver high-quality administrative and customer support. Proven ability to thrive in fast-paced digital environments, leveraging strong technical adaptability and problem-solving skills to resolve client issues efficiently and elevate team performance.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Operations Associate
Cardinal Health
Ontario, CA
01.2024 - Current
- Utilized Warehouse Management System (WMS) for product check-in and dispatch, adhering to regulations for refrigerated storage
- Ensured safe and secure packing of merchandise for shipment, optimizing delivery readiness
- Labeled outgoing packages with accurate shipping information with shipping tags and carrier information.
- Cross-trained in corrugate box making, replenishment, and order processing to enhance operational flexibility
- Performed all job duties in accordance with OSHA standards
Fulfillment Associate
QVC Warehouse
Ontario, CA
06.2022 - 12.2023
- Performed to established standards for safety, quality, productivity, and attendance, ensuring operational effectiveness.
- Lifted items weighing up to 50 pounds consistently in various settings.
- Stood and walked continuously for extended periods in a fast-paced environment.
- Able to stand/walk for long periods of time.
- Utilized handheld scanner to efficiently handle multiple responsibilities across departments, ensuring timely order fulfillment.
- Engaged in team projects while also completing individual assignments efficiently.
Cashier/Customer Service Lead
Burlington
Chino, CA
09.2021 - 05.2022
- Boosted customer loyalty through friendly service and knowledgeable assistance in person and via phone.
- Lead the front-end team during peak hours, to improve fast transactions, and customer satisfaction.
- Trained new team members on POS system and front-end strategies to enhance performance.
- Facilitated customer purchases, item location, and rewards program enrollment to elevate satisfaction and sales.
- Ensured accurate cash handling during shifts in registers during the beginning and end of shift
Education
Bachelor of Science - Sociology
Grand Canyon University
Phoenix, Arizona 08.2025 - 11.2026
Associate of Applied Science - Business Administration
Purdue University Global
Davenport, IASkills
- Inventory Management
- Workflow Optimization
- Financial Accountability & Cash Management
- Data Privacy, Compliance, & Confidentiality
- Microsoft Office
- Rapid Software Navigation
- Time Management
- Cross-functional collaboration
- Team integration
Timeline
Bachelor of Science - Sociology
Grand Canyon University
08.2025 - 11.2026
Operations Associate
Cardinal Health
01.2024 - Current
Fulfillment Associate
QVC Warehouse
06.2022 - 12.2023
Cashier/Customer Service Lead
Burlington
09.2021 - 05.2022
Associate of Applied Science - Business Administration
Purdue University Global