Kathy Edwards

• Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
• Reviewed accounts for signs of fraud and non-payment issues.
• Submitted delinquent accounts to collections department or outside resources.
• Worked with management to evaluate credit strategies and develop improvements.
• Managed reporting, documentation and recordkeeping requirements for department.
• Created standard operating procedures and delivered training to credit personnel to improve operational efficiency.

• Run credit reports for customers applying for

Credit.

• Run contracts for customers buying

• Count tills to do deposits

• Coordinated the preparation of legal documents used in collections proceedings when necessary.
• Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
• Ensured timely and accurate processing of all credit transactions.
• Reviewed customer accounts for potential write-offs or adjustments due to inaccurate invoicing or defective merchandise returns.
• Assisted external auditors by providing requested documentation pertaining to customer accounts.
• Generated monthly statements for customers with delinquent accounts and provided updates regarding collection activities.
• Monitored customer account details for payment activity.
• Maintained complete records of all customer accounts including contact information, payment history, notes on collection efforts and related documents.
• Provided guidance and support to other departments regarding the development of new credit policies and procedures.
• Collected overdue payments from customers using various methods such as phone calls, emails or letters.
• Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
• Attended court hearings related to collection cases as needed.
• Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.