Kathy Edwards
Battle Creek,MI
Summary
Experienced with administrative support and office management tasks, ensuring efficient daily operations. Utilizes organizational and communication skills to maintain smooth office workflows and foster collaborative environment. Track record of adaptability and problem-solving, meeting evolving needs of team and office environment.
Overview
44
44
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Coldwell Banker Morehart Realty
Battle Creek, MI
09.2002 - Current
- Identified potential buyers through cold calling.
- Provided guidance to clients throughout the entire buying or selling process.
- Facilitated real estate purchases by reviewing listings, accompanying clients to properties and communicating sale conditions.
- Ensured all transactions followed state laws regarding real estate practices.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Office Staff
Coldwell Banker Morehart Realty
Battle Creek, MI
01.2011 - 11.2019
- Managed scheduling and coordination of appointments for real estate agents.
- Streamlined document processing using industry-standard software and tools.
- Facilitated communication between clients and agents to enhance service delivery.
- Organized office operations, ensuring compliance with company policies and procedures.
- Oversaw the maintenance of accurate records for transactions and client interactions.
- Facilitated the smooth operation of daily tasks through effective prioritization of responsibilities based on urgency and importance levels.
- Managed high-volume incoming phone calls, ensuring timely response and accurate information provided to callers.
- Maintained a professional appearance at all times while managing reception duties such as greeting visitors warmly, directing them appropriately, and offering refreshments when necessary.
- Processed incoming and outgoing mail and packages according to established procedures.
Bank Branch Manager
Mutual Savings
Battle Creek, MI
06.1982 - 07.1992
- Planned work schedules to maintain adequate staffing levels.
- Grew business banking relationships through proactive outreach.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Monitored daily activities within the branch including cash flow management, teller transactions, account openings and closings.
- Resolved customer complaints promptly and efficiently while ensuring excellent customer service standards.
- Disciplined employees to encourage compliance with company policies and procedures.
- Provided support to bank personnel in resolving customer inquiries.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Education
Some College (No Degree) - Business Management
Kellogg Community College
Battle Creek, MIHigh School Diploma -
Springfield HIgh School
Springfield, MI06-1980
Skills
- Excellent teamwork
- Strong organizational skills
- File organization
- Verbal communication
- Document management
- Data entry
- Time management
- Customer service
- Resourceful
- Dedicated team player
- Organizing and categorizing
- Positive attitude
- Meticulous attention to detail
- Professional and mature
- Prioritizing work
- Front office management
- Honest and ethical
Affiliations
- Travel
- Gardening
- Fitness, Participation in 5k's
- Art
- Music
Certification
- Licensed Realtor in the State of Michigan
References
Al Morehart - Coldwell Banker Morehart Realty 269-209-5149
Rahjah Stahlhood - Coldwell Banker Morehart Realty 269-986-3780
Denise Beech - Troxel Realty Co., LLC 269-317-7920
Timeline
Office Staff
Coldwell Banker Morehart Realty
01.2011 - 11.2019
Real Estate Agent
Coldwell Banker Morehart Realty
09.2002 - Current
Bank Branch Manager
Mutual Savings
06.1982 - 07.1992
High School Diploma -
Springfield HIgh School
Some College (No Degree) - Business Management
Kellogg Community College