Kathy Espe
Springdale,AR
Summary
Highly motivated with a solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
19
19
years of professional experience
Work History
Regional Equipment Manager, Network Planning
JB Hunt Transport
05.2022 - Current
- Maintain equipment in working order for specific areas to ensure a balanced network
- Monitor loading/unloading patterns of customers
- Create complex information and status updates to present to team and leadership
- Track lost boxes, create geofencing and maintain pool balances for smooth field operations
Customer Experience Representative
JB Hunt Transport
05.2018 - 05.2022
- Managed customer’s freight orders from data entry to on-time delivery
- Built and maintained strong customer relationships to maximize business potential
- Promoted additional solutions to meet customer’s needs
Sales Associate
Spehora and Limited Brands LLC
10.2010 - 08.2018
- Led cashier team and supervised cash handling
- Onboarded and trained new employees
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Manager
Copper Pig Fine Gift Shop
08.2005 - 03.2010
- Managed booking and payroll
- Directed merchandise presentation and restocking
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Education
Bachelor of Education -
University of Central Oklahoma
Skills
- Clear and concise communication
- Self-starter
- Ability to work independently
- Maintains composure in stressful environments
- Creative thinking
- Quick thinking
- Active listener
- Knowledgeable in education techniques
Timeline
Regional Equipment Manager, Network Planning
JB Hunt Transport
05.2022 - Current
Customer Experience Representative
JB Hunt Transport
05.2018 - 05.2022
Sales Associate
Spehora and Limited Brands LLC
10.2010 - 08.2018
Manager
Copper Pig Fine Gift Shop
08.2005 - 03.2010
Bachelor of Education -
University of Central Oklahoma
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