Kathy Espinoza
Greensboro,NC
Summary
Results-driven professional with a versatile background in customer service and support roles. Known for strong time management and adaptability, ready to leverage expertise to enhance operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Kitchen Crew Member
Bojangles' Restaurants
Greensboro , NC
01.2024 - Current
- Trained new cooks on standard operating procedures, safety protocols, and dish preparation methods.
- Coordinated meal preparation tasks with team members to enhance workflow and efficiency.
- Supported cooks in assembling dishes, ensuring adherence to restaurant standards.
- Followed food safety guidelines to ensure proper handling and storage of food.
- Stocked supplies and organized inventory for efficient kitchen operations.
Delivery Driver
MADD stats
Greensboro , NC
10.2023 - 12.2023
- Delivered packages efficiently to various locations across the service area.
- Managed time effectively to consistently meet delivery deadlines and optimize route efficiency.
- Communicated effectively with team members regarding delivery schedules and routes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained vehicle cleanliness and conducted routine safety inspections to ensure operational reliability.
- Inspected vehicle and maintained gas, oil, and water levels to ensure safe and continuous operation.
IT support
Conduent
Greensboro , NC
08.2023 - 10.2023
- Provided technical support for Apple products via phone and chat channels.
- Diagnosed software and hardware issues for customers using troubleshooting tools.
- Assisted customers in navigating Apple services and product features effectively.
- Resolved customer complaints effectively, utilizing strong communication skills to ensure positive outcomes.
- Collaborated with team members to streamline support processes, enhancing overall customer satisfaction.
- Documented customer interactions and solutions in support database, ensuring accuracy for future reference.
- Educated customers on best practices for device maintenance and usage.
- Participated in training sessions to stay updated on new Apple product releases.
Front Desk Agent
La Quinta
Greensboro , NC
01.2022 - 08.2023
- Greeted guests warmly and managed check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly and efficiently.
- Coordinated room assignments and maintained booking records, enhancing guest satisfaction through accuracy.
- Directed phone calls to appropriate departments, ensuring quick response to guest needs.
- Processed payments and maintained cash drawer accuracy throughout shifts.
- Collaborated with housekeeping to ensure rooms met quality standards for guests.
- Transported passengers safely and efficiently in shuttle vehicles, ensuring timely arrivals and departures.
Janitorial Supervisor
The Budd Group
High Point, North Carolina
09.2021 - 01.2022
- Supervised daily cleaning operations to ensure facility cleanliness and safety.
- Trained staff on proper cleaning techniques and safety protocols.
- Scheduled work assignments to optimize staff coverage and efficiency.
- Managed inventory of cleaning supplies and equipment for efficient use.
Assistant Manager
Sarah’s Kabob Shop
Greensboro, North Carolina
05.2017 - 12.2020
- Assisted in managing daily operations of a busy Mediterranean restaurant.
- Trained and supervised staff to ensure high-quality customer service.
- Implemented food safety protocols to maintain cleanliness and hygiene standards.
- Collaborated with the kitchen team to streamline food preparation processes.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
Ben L Smith High School
Greensboro, NC07-2012
Skills
- Regulatory compliance
- Training and mentoring
- Customer service
- Effective communication
- Problem solving
- Time management
- Flexible and adaptable
- Conflict resolution
- FLUENT IN SPANISH
Certification
- Public Notary
Timeline
Kitchen Crew Member
Bojangles' Restaurants
01.2024 - Current
Delivery Driver
MADD stats
10.2023 - 12.2023
IT support
Conduent
08.2023 - 10.2023
Front Desk Agent
La Quinta
01.2022 - 08.2023
Janitorial Supervisor
The Budd Group
09.2021 - 01.2022
Assistant Manager
Sarah’s Kabob Shop
05.2017 - 12.2020
High School Diploma -
Ben L Smith High School