Kathy Ferguson
Liberty Lake,WA
Summary
Detail-oriented individual. Proven ability to handle multiple tasks effectively and efficiently. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
5
5
years of professional experience
Work History
Pre Service Rep
Adventist Hospital
Portland, OR
06.2018 - 11.2020
- Managed high call volumes efficiently while maintaining a positive demeanor to enhance patient satisfaction.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Recorded detailed notes in electronic health records to ensure accurate patient information tracking.
- Collaborated with healthcare teams to resolve patient issues, improving response times and issue resolution rates.
- Managed high volumes of inbound calls, ensuring timely and accurate responses to patient inquiries.
- Provided ongoing support for patients navigating insurance benefits and coverage options.
- Upheld strict confidentiality standards regarding sensitive patient information in accordance with HIPAA regulations.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Educated patients on available resources, such as financial assistance programs or support groups relevant to their conditions.
- Collaborated with healthcare professionals to relay critical information regarding patient needs and concerns.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Data Entry Coordinator
Blue Cross of Idaho
Boise, ID
04.2016 - 05.2017
- Entered patient data into electronic health records with high accuracy.
- Increased operational efficiency within department through active participation in periodic process improvement meetings aimed at refining work procedures.
- Contributed to the reduction of paper records by digitizing historical documents and maintaining an organized digital filing system.
- Ensured compliance with HIPAA regulations through careful handling of confidential patient data during the entry process.
- Improved data accuracy by meticulously entering and updating patient information into electronic health records.
- Used computer software to store and retrieve data.
- Checked for accuracy by verifying data and records.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
Education
GED -
Tacoma Community College
Tacoma, WASkills
Data entry
Inbound phone calls
Adaptability and flexibility
Detail-oriented
Self motivation
Answering questions
Computer skills
Professional telephone demeanor
Customer data confidentiality
Following scripts
Providing customer support
Friendly and outgoing
Timeline
Pre Service Rep
Adventist Hospital
06.2018 - 11.2020
Data Entry Coordinator
Blue Cross of Idaho
04.2016 - 05.2017
GED -
Tacoma Community College