Kathleen Fewkes
Deane,PA
Summary
Accomplished Bank Teller at Wells Fargo, adept in money handling and customer relationship development, significantly enhanced client satisfaction. Leveraged banking software expertise and exceptional patience to resolve issues, fostering trust and loyalty. Proven track record in boosting efficiency and maintaining meticulous financial accuracy, showcasing a blend of technical and interpersonal skills. Focused bank teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.
Overview
3
3
years of professional experience
Work History
Bank Teller
Wells Fargo
06.2023 - 03.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Reconciled cash drawer and resolved discrepancies.
- Provided customer records, account statements and copies of checks.
Bakery Associate/Front End Cashier
Acme Marsket
06.2022 - 11.2022
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Improved bakery efficiency through effective time management and prioritization of tasks.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Front End Cashier
Home Depot
06.2021 - 10.2021
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
- Addressed customer concerns promptly, resolving issues and maintaining strong relationships with patrons.
- Approached every question or concern with calm and level-headed approach.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Performed price checks for fellow cashiers, ensuring accurate pricing on merchandise for customers'' convenience.
- Processed returns and exchanges efficiently, adhering to store policies while prioritizing customer satisfaction.
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Education
Associate of Science - Radiologic Technology
Lankenau Hospital School of Radiography
Philadelphia, PA06.1986
High School Diploma -
Archbishop Prendergast High School
Drexel Hill, PA06.1980
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
- Cash handling expertise
Timeline
Bank Teller
Wells Fargo
06.2023 - 03.2024
Bakery Associate/Front End Cashier
Acme Marsket
06.2022 - 11.2022
Front End Cashier
Home Depot
06.2021 - 10.2021
Associate of Science - Radiologic Technology
Lankenau Hospital School of Radiography
High School Diploma -
Archbishop Prendergast High School
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