Kathy Graham
Los Angeles,CA
Summary
Reliable and enthusiastic receptionist offering 25 years of experience in efficient front desk management. Clever at prioritizing tasks, maintaining organization and optimizing workflow. Skilled at balancing high-volume inquiries with administrative needs for a large staff.
Overview
20
20
years of professional experience
Work History
Receptionist
Silverado Senior Living
Calabasas, CA
09.2010 - 12.2018
- Provided clerical support to company employees, including copying, faxing and file management.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
- Answered telephone inquiries from clients, vendors and the public.
- Greeted customers and visitors in-person and via telephone calls.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Received and routed business correspondence to correct department or staff member.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate management instruction.
- Kept reception area clean and neat to give visitors a positive impression of the company.
- Prepared packages for shipment, pickup or courier delivery to customers.
Patient Registration
Palo Alto Hospital
Emmetsburg, IA
05.2009 - 05.2010
- Used Hospital Software to schedule and manage patient appointments.
- Documented patient information obtained from interviews.
- Coordinated with nursing staff to process and direct patients to the appropriate departments
- Verified important patient information such as Insurance verification for entry into the patient management system.
- Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident.
Residential Aide
Horizons Unlimited
Emmetsburg, IA
05.2008 - 05.2010
- Maintained sanitary residents' and program rooms.
- Ensured safety and well-being of patients.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Trained new staff on quality control procedures.
- Engaged patients with games, crafts, cooking, music, reading and other activities.
Medical Assistant
Banner Health
Phoenix, AZ
09.1998 - 09.2008
- Prepped and draped patients in a sterile fashion.
- Welcomed patients and inquired about wellbeing since last treatment.
- Ensured collection of lab specimens by appropriate lab courier.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Entered patient, procedure and equipment into computer system.
- Obtained all prescribed laboratory testing.
- Tested and recorded blood glucose levels.
- Obtained pre- and post-treatment vital signs and weight.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
Education
High School Diploma - undefined
Tustin High School
Tustin, CA1981
Medical Assistant - undefined
Apollo College
Yuma, AZ1994
Skills
- Documentation and reporting
- Sorting and labeling
- Inventory management
- Data entry
- Multi-line telephone systems
- Mail handling
- Scheduling
- Customer/Client relations
- Correspondence distribution
- Security awareness
- Telephone skills
- Verbal and written communication
- Punctual
- Customer and client relations
- Office management
- Customer service
Timeline
Receptionist
Silverado Senior Living
09.2010 - 12.2018
Patient Registration
Palo Alto Hospital
05.2009 - 05.2010
Residential Aide
Horizons Unlimited
05.2008 - 05.2010
Medical Assistant
Banner Health
09.1998 - 09.2008
High School Diploma - undefined
Tustin High School
Medical Assistant - undefined
Apollo College
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