Kathy W Hendrix
Summary
Payor credentialist and orthodontic leader with a track record of enhancing practice efficiency through staff training and innovative patient intake protocols. Expertise in financial operations management and improving patient experiences, leading to increased satisfaction and community engagement. Successfully implemented strategic initiatives that boosted operational effectiveness.
Overview
43
43
years of professional experience
Work History
Orthodontics
RAD Orthodontics
Part Time
06.2025 - Current
- Led daily operations and staff management in a busy orthodontic practice.
- Coordinated patient scheduling to optimize appointment workflow and enhance patient experience.
- Implemented new patient intake and records management protocols that improved operational efficiency.
- Trained and mentored staff on best practices in patient care and office procedures.
- Managed inventory of dental supplies to ensure availability for clinical procedures.
- Oversaw financial operations including billing, collections, and budget management.
- Facilitated communication between patients, staff, and orthodontists to resolve issues effectively.
- Advised patients on payment options available for their treatment plans.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Developed targeted marketing strategies that increased community engagement with orthodontic services.
- Established relationships with other healthcare providers to expand referral networks.
- Ensured compliance with state laws, local ordinances and regulatory agencies regarding orthodontic practices.
- Assisted in resolving customer complaints in a professional manner while adhering to company standards.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Hired and trained new office employees to ensure effective performance.
Payor Credentialist
Upson Regional Medical Center
Part Time
07.2022 - Current
- Coordinated with medical staff to collect and verify documentation, ensuring compliance with credentialing requirements.
- Ensured timely processing of credentialing applications to meet deadlines.
- Ensured timely completion of credentialing processes by providing guidance to providers on required documentation.
- Reviewed applications for accuracy and compliance with regulatory standards.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Processed re-credentialing applications for existing providers according to contractual requirements.
- Maintained up-to-date records in credentialing management systems.
- Monitored expiration of licenses and certifications, proactively notifying providers of renewal requirements to maintain compliance.
- Completed enrollments into Medicaid, Medicare and private insurance plans.
- Confirmed facility and user credentials to initiate and maintain registration and enrollment processes.
- Provided support in responding to inquiries from external parties regarding credentialing information.
- Prepared and disseminated correspondence to departments regarding credentialing updates and requests for additional information, facilitating efficient communication.
- Coordinated with internal departments such as medical staff services or risk management to resolve any issues identified during the verification process.
- Participated in periodic audits of credentialing files to maintain compliance with applicable regulations and policies.
- Served as a resource person for staff members seeking assistance in understanding complex regulatory requirements related to provider enrollment processes.
BOA on call
Edward Jones
04.2018 - 07.2025
- Delivered exceptional service and personalized attention to customers in face-to-face and phone interactions.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Executed processing and documentation of customer and institutional payments to ensure accuracy and timeliness.
- Managed accounts payable/receivable, budgeting collections, and other accounting functions in the absence of BOA.
- Helped financial advisor monitor more than 250 client relationships to deliver exceptional service.
Orthodontics
DRENNAN DOBBS
Doctor Retired
01.1983 - 05.2025
- Supported orthodontist in developing comprehensive treatment plans and maintaining organized patient records.
- Assisted orthodontist in clinical activities such as taking impressions, fitting bands, and placing arch wires.
- Attached wiring for braces and advised patient on how to properly and gently brush and floss.
- Instructed patients on how to properly use orthodontic appliances such as headgear or elastics.
- Recorded patient progress and maintained up-to-date electronic records for accuracy and continuity of care.
- Educated patients on oral hygiene and care during orthodontic treatment.
- Coordinated patient scheduling to optimize appointment flow and enhance patient satisfaction.
- Supported patients during procedures by providing comfort and reassurance.
- Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
- Provided chairside assistance by handing Orthodontists instruments during surgeries and procedures.
- Prepared patients for dental radiographs and photographs.
- Made impressions of teeth for mouth guards and other oral fixtures.
- Maintained sterilization of instruments according to OSHA standards.
- Sterilized dental instruments and maintained cleanliness in the clinic.
- Collaborated with dental professionals to enhance workflow and patient experience.
- Protected patients by sterilizing instruments and equipment between every consultation.
- Maintained confidentiality of patient information at all times according to HIPAA regulations.
Education
Bachelor's degree - Business Administration
Mercer University
Macon, GA06-1989
Skills
- Patient scheduling
- Insurance verification
- Records management
- Orthodontic procedures
- Compliance assurance
- Patient onboarding
- Staff training
- Dependable and responsible
- Organization and time management
- Collaboration with healthcare providers
- Credentialing compliance
- Employee training
- Conflict resolution
- Interviewing techniques
Languages
English
Professional
Accomplishments
- Cum Laude
Timeline
Orthodontics
RAD Orthodontics
06.2025 - Current
Payor Credentialist
Upson Regional Medical Center
07.2022 - Current
BOA on call
Edward Jones
04.2018 - 07.2025
Orthodontics
DRENNAN DOBBS
01.1983 - 05.2025
Bachelor's degree - Business Administration
Mercer University