Kathy Hernandez
Holyoke,MA
Summary
Enthusiastic and professional individual with a strong desire to embrace new opportunities. Demonstrates a secure work ethic, flexibility, and outstanding interpersonal abilities. Proven ability to operate independently and quickly acquire new competencies. Committed to fulfilling organizational requirements through reliable and systematic approaches. Thrives in high-pressure environments, adept at adjusting to new circumstances and challenges to effectively elevate the organizational image. Dedicated and driven individual eager to apply academic knowledge in a professional setting. Possesses strong technical skills with software and applications, adept at managing challenging tasks, and showcases outstanding time management capabilities.
Overview
2
2
years of professional experience
Work History
Jewelry Sales Associate
Pandora
11.2022 - Current
- Completed paperwork accurately for all transactions according to company policies.
- Provided accurate information about warranties, pricing, policies.
- Greeted customers and provided excellent customer service.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Tracked inventory levels to ensure adequate stock was available at all times.
- Advised customers on the selection of products based on their needs and preferences.
- Facilitated returns or exchanges with minimal disruption to customers.
- Upsold additional services or products to increase revenue opportunities.
- Created window displays that showcased new products.
- Resolved customer complaints in a professional manner.
- Processed payments using point-of-sale systems, credit card machines, and cash registers.
- Received inventory shipments and stocked shelves with merchandise.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
Waitress
Del Rey Taqueria Y Bar
09.2023 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Supported needs of 2- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Education
Bachelor of Science - Criminal Justice
Arizona State University
Phoenix, AZ05-2026
Bachelor of Science - Criminal Justice ,psychology & Sociology
American International College
Springfield, MA05-2025
High School Diploma -
Holyoke High School
Holyoke, MA06.2022
Skills
- Task Prioritization
- Friendly, Positive Attitude
- Self-Directed
- Team Building
- Cultural Awareness
- Fluent in Spanish
- Fashion awareness
- Written and Verbal Communication
- Goal driven
- Analytical and Critical Thinking
- Honest and dependable
- Product knowledge expertise
- Strong communication skills
- Exceptional customer service
- Store maintenance
Languages
Spanish
Native or Bilingual
Timeline
Waitress
Del Rey Taqueria Y Bar
09.2023 - 09.2024
Jewelry Sales Associate
Pandora
11.2022 - Current
High School Diploma -
Holyoke High School
Bachelor of Science - Criminal Justice
Arizona State University
Bachelor of Science - Criminal Justice ,psychology & Sociology
American International College
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