KATHY HINOJOS
Odessa
Summary
Goal-oriented professional with strong telephone skills and a focus on teamwork. Proven ability to manage front desk operations and enhance customer satisfaction through effective communication.
Overview
5
5
years of professional experience
Work History
Receptionist
PERMIAN GASTROENTEROLOGY ASSOCIATES
Odessa, TX
10.2025 - Current
- Manage front desk operations, greeting patients and directing inquiries efficiently.
- Schedule appointments using electronic health record (EHR) systems to optimize office workflow.
- Process patient information and insurance details with accuracy to ensure smooth check-in procedures.
- Assist in maintaining a clean and organized reception area to promote a professional environment.
- Handle incoming calls, providing information and routing messages to appropriate staff members.
- Adapted quickly to new software systems, enhancing overall operational efficiency within the office.
Parts Representative
Warren CAT
Odessa, TX
10.2023 - 11.2024
- Processed parts orders efficiently using CAT parts systems and inventory management tools.
- Conducted regular inventory audits to maintain accuracy and optimize parts organization.
- Developed knowledge of CAT products and services, improving customer interactions and recommendations.
- Trained new team members on best practices for parts handling and customer service protocols.
- Maintained a clean and organized work environment that facilitated efficient operations within the parts department.
Counter Salesperson
Howard Supply Company
Odessa, TX
05.2021 - 10.2022
- Assisted customers in selecting products, ensuring optimal satisfaction and product knowledge.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained inventory levels through regular stock checks and replenishment.
- Collaborated with team members to enhance customer service strategies and operational efficiency.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Trained new staff on sales techniques and company policies to ensure consistency in service delivery.
- Built strong rapport with customers, fostering loyalty and repeat business.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
Education
High School Diploma -
ODESSA COLLEGE NOEL CENTER
Odessa, TX06-1996
Skills
- Time management and organization
- Telephone skills
- Data entry
- Quick learner
- Goal-oriented mindset
- Teamwork and collaboration
- In-depth product knowledge
- Honest and reliable
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
PERMIAN GASTROENTEROLOGY ASSOCIATES
10.2025 - Current
Parts Representative
Warren CAT
10.2023 - 11.2024
Counter Salesperson
Howard Supply Company
05.2021 - 10.2022
High School Diploma -
ODESSA COLLEGE NOEL CENTER