Kathy Hobbs
Saint Petersburg ,FL
Overview
7
7
years of professional experience
Work History
Front End Coach
Walmart
Tampa, FL
10.2019 - Current
- Trained team members on front-end operational procedures and customer service excellence.
- Assisted in developing training materials to enhance employee performance and engagement.
- Monitored front-end workflows to ensure efficiency and adherence to company policies.
- Provided real-time feedback to associates, fostering continuous improvement in service delivery.
- Implemented best practices for cash handling and transaction accuracy among team members.
- Coordinated daily schedules for cashiers, optimizing staffing based on customer flow patterns.
- Reviewed customer feedback to identify areas for process enhancement and staff development.
- Led initiatives for maintaining front-end cleanliness and organization, enhancing overall shopping experience.
- Contributed to a positive team environment through active participation in company culture initiatives, including workshops, hackathons, or internal training sessions.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
Education
Associate of Arts - Journalism
University of Arkansas Fort Smith
Fort Smith, AR04.1998
Skills
Administration have helped the store higher associates to help meet the needs and demands of our customers Have held multiple orientations as well as completed I9
Timeline
Front End Coach
Walmart
10.2019 - Current
Associate of Arts - Journalism
University of Arkansas Fort Smith