Kathy J. Blessitt
UPS-AGB
Mount Washington,KY
36
years of professional experience
A cost-conscious and results-oriented operations professional, with broad-based experience in leadership roles, customer service, employee development, facility tasks, Inventory systems, Quality Control, Risk Management and strategic planning. A reliable motivator and dependable group leader with a proven track record of implementing positive improvements, enhancing team engagement, and driving growth. An organized and adaptable problem-solver who analyzes trends, spearheads effective sales strategies and can propels sales, profits and execution beyond expectations.
Work History
Records Lead Administrative Associate
5 Years 7 Months- Promoted from a Senior Admin to Lead within 10 Months.
- Strong performance metrics consistently through dedication towards continuous improvement in all aspects related to the role.
- Interact with vendors and professional services personnel to monitor and communicate processes of UPS's Landing Gears being overhauled.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Built and maintained excellent customer relationships through timely response to inquiries to accommodate requests.
- Enhanced communication within office by establishing workflow board.
- Assisted company events, boosting employee morale and fostering positive work culture. Involved in the EEC, Future Leaders BRG, Readers are Leaders and Women's Leadership BRG Development.
- Continuous development of Leadership Skills by utilizing UPS Percipio Audiobooks and UPS University.
- Experience in AD compliance, AASR, A/C Transitions, Retirements, LLP Approvals, and New Acquisitions.
- Working knowledge of GMM, ARMS, MTX, MIPS and Microsoft.
National Account Collections Specialist
2 Years 6 Months- Promoted from Small Strata to National Accounts within 6 months.
- Implemented tracking systems for overdue accounts, reducing average collection time significantly.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
- Developed customized reports for management, tracking key performance indicators related to collections efforts and results obtained.
- Trained new team members on scripts, company services, and collection strategies.
- Supported company revenue growth by recovering outstanding debt through diligent monitoring and timely action on delinquent accounts.
- Mitigated potential losses by promptly identifying high-risk accounts requiring escalated collection actions or legal proceedings involvement if necessary.
- Fostered positive relationships with clients, resolving disputes and clarifying financial obligations.
Returns Specialist Supervisor
1 Year 2 Months- Supervised up to 5 leads and up to 64 associates during peak season. Responsible for assisting and facilitating area start-ups of the Returns, Retail Perfect Returns and Master Carton Re-containment. Trained associates on both quality and productivity processes for each area. Demonstrated and communicated the high quality expectations that our client "Microsoft" expected.
- Participated in the hiring, promoting and evaluating of associates' performances. Developed a team environment that promoted efficiency and quality output. Well diverse in quality operations.
- Championed company safety program, enhancing workplace safety protocols and awareness.
- Created work instructions to standardize processes, improving operational consistency and compliance expectations
- SAP warehouse system
- Quality inspection and grading of product
- Quality audits and shipment prep inspections
- Weekly quality and production reports
- Kronos- employee's time and attendance for payroll
- Progress reports
- Tracking of projections and projects timelines
- Unload inspections
- P & L for area operations
Outbound Operations Supervisor
4 Years 11 Months- Managed 3 leads and 110 associates during peak seasons, overseeing processing of web-based orders for high-end merchandising clients. Created safe, productive team environment to support associates in achieving area goals. Supervised execution of picking, processing, packing, freight flow, and shipping, ensuring continuous flow of packages to meet client service levels. Utilized WMS and Pyramid systems to resolve order exceptions and track shipments. Participated in hiring, promoting, and evaluating associates.
- Servant Leadership skills
- Managed load pick-ups and facilitated communication with UPS and other designated carriers.
- Staffing needs and balancing the flow of orders needing to meet SLA agreements with the clients.
- Employee’s time and attendance for payroll, utilizing ADP System
- Active in area Kizans to resolve and improve the business.
- Safety incident and accident reporting
- Meet area’s UPH goals, provide data for tracking and production feedback to employees
- Developed SOP’s and process improvements
- Tracked performance data and provided projections to enhance operational insights.
Returns Process Manager
6 Months- Managed 2 leads and up to 125 team members during this peak flow. Responsible for the processing of web based customer returns. Promoted an environment where team members respect and adhere to company policies, safety standards, integrity and ethics. Oversaw receiving, processing, quality assurance, packing, repacking, and shipping operations. Manage the flow of volume to handle and prevent backlog of returned merchandise. Manage the continuous change in our processes and ensure team members are on board. Provide updated training and use of our WMS tools. Identify time reducing methods and promoting morale. Participate in hiring, promoting, coaching and evaluation of team members.
- Increased productivity by being visible on the floor and holding accountability to those off task.
- Dispatched trailer movement and scheduled pickups.
- Employee’s time and attendance for payroll.
- Support of our 5s program.
- 7 whys of investigation of incidents.
- Provided accurate data to support shift projections, contributing to overall profitability of company performance.
Area Manager
9 Years 9 Months- Managed the Reserve Stock Replenishment and Break Pack area in a Regional Distribution Center that serviced 86 retail stores. Managed 1 Supervisor and 32 associates. Promoted an environment where associates respected and adhered to company policies and standards of safe operations, customer service, integrity and ethics. Managed the execution of equipment operation and procedures by identifying ways to increase building efficiencies while maintaining inventory integrity. Supervised and developed associates by assigning duties and coordinating workloads, monitoring performance and providing feedback; and participated in the hiring, promotion, coaching and evaluation of associates.
- Organized and implemented roll out of Vehicle Management System. Improved power equipment utilization.
- Organized and implemented consolidated 3 Man Break-Pack picking process. Improved production and customer service.
- Start-up phase of facility. Assisted with the hiring process and orientated associates for their new roles and responsibilities. This included training on shrink, fire protection system, customer service, handling of invoices for freight delivery and addressing safety.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Saved company over thirty thousand dollars in wasted material by implementing recycling programs.
- Trained associates in DOT, OSHA, FSA, CPR and First Aid.
- American Red Cross Instructor.
- Directed operations for Brpk, PFC, Cslt, Asset Protection, and RSR.
Asset Protection Supervisor
2 Years- Supervised associates in a Regional Distribution Center that serviced 120 stores. Trained associates in leadership, customer service, load deliveries and company policy. Oversaw performance and assisted in financial analysis, budget control, and revenue forecasting. Created action plans improving communications, company profit and associate engagement. Monitored, directed and trained associates and management on safety, shrink and customer service. Analyzed medical accidents, product damage and equipment incident trends for reductions.
- Achieved AP Supervisor of the Year for Division 7.
- compliance with all relevant regulations, maintaining detailed records and documentation as required.
- New hire orientations.
- Led cross-functional teams in executing regional logistics projects, enhancing service delivery timelines.
- Mentored junior supervisors, fostering professional development and leadership skills within the team.
- Increased employee productivity by establishing productive standards and teaching.
- Reduced trailer discrepancies by developing a tracking system.
Asset Protection Supervisor
9 Years- Supervised associates in a Regional Batch Distribution Center that serviced 100-120 stores. Held the responsibility for providing a safe working environment for all employees. Conducted Shrink Audits and trained on theft prevention. Hired as an associate, in the Break-Pack Department and recognized as a leader among peers. Fast tracked to leadership responsibilities. Developed and given a management role. Produced a reduction in overall incidents by training and enforcing company policies.
- Directed employee training and assisted with orientation of new hire associates.
- Held responsibility for inventory of CCTV equipment.
- Evaluated customer service and process of bill of ladings for deliveries.
- Delivered safety presentations for 400 plus associates publicly.
Education
High School Diploma
Skills
22 year Experienced Manager/Supervisor.
5 year experienced Records Admin-Lead.
Passionate about leading and developing others.
Working knowledge of the GMM and MPM.
UPS Systems-ARMS
MTX
MIPS and Microsoft computer skills
Analytical and Critical thinking skills.
FAA
14 CFR Part 121 knowledge
Timeline
Records Lead Administrative Associate
UPS-AGB
01.2021 - CurrentRead More
National Account Collections Specialist
UPS - GBS
07.2018 - 01.2021Read More
Returns Specialist Supervisor
ARVATO
04.2017 - 06.2018Read More
Outbound Operations Supervisor
RADIAL (FORMALLY- EBAY/GSI eCOMMERCE)
05.2012 - 04.2017Read More
Returns Process Manager
ZAPPOS FULFILLMENT CENTER
10.2011 - 04.2012Read More
Area Manager
Wal-Mart Logistics DC 6066
01.2002 - 10.2011Read More
Asset Protection Supervisor
Walmart Logistics DC 6069
01.2000 - 01.2002Read More
Asset Protection Supervisor
Walmart Logistics DC 6017
01.1991 - 01.2000Read More
Austin High School
High School Diploma
Read More
ADDITIONAL EXPERIENCE
- Customer Service
- Employee Payroll
- Safety and Security
- Conflict Resolution