Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Lead
GXO Logidtics
04.2022 - 05.2023
Trained new team members by relaying information on company procedures and safety requirements.
Coached team members in techniques necessary to complete job tasks.
Worked different stations to provide optimal coverage and meet production goals.
Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Adjusted equipment to meet different productivity levels.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Supervised team members to confirm compliance with set procedures and quality requirements.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Worked with team to identify areas of improvement and devised solutions based on findings.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Associate Technician
Merk
08.2021 - 04.2022
Applied critical thinking and research to address complex issues.
Tested components and systems to evaluate performance and identify concerns.
Organized work to meet demanding production goals.
Tracked and recorded parts and labor costs related to each service call.
Maintained quality assurance and customer satisfaction objectives.
Maintained compliance with regulatory standards and safety requirements.
Shift Lead
XPO Logistics
02.2021 - 07.2021
Trained new employees and delegated daily tasks and responsibilities.
Trained and mentored new employees to maximize team performance.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Kept employees operating productively and working on task to meet business and customer needs.
Responded to and resolved customer questions and concerns.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Maintained safe working environment by observing safety procedures, policies and regulations.
Enforced company policies and regulations with employees.
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Correctional Officer
Nebraska Department Of Correctional Services
08.2020 - 01.2021
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Escorted inmates to and from cells, court, hospitals, and medical appointments.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Conducted routine and emergency head counts.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Observed behavior of residents individually and in groups.
Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
Warehouse Clerk & HVAC Apprentice
The Frazier Company
09.2019 - 10.2020
Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Completed cycle counts and monthly inventory.
Managed day-to-day operations of warehouse to keep everything running smoothly.
Utilized forklift and other warehouse equipment to safely load and unload pallets and containers.
Customer Service Representative
PayFlex
05.2019 - 09.2019
Demonstrated strong organizational and time management skills while managing multiple projects.
Identified issues, analyzed information and provided solutions to problems.
Cultivated interpersonal skills by building positive relationships with others.
Worked well in a team setting, providing support and guidance.
Strengthened communication skills through regular interactions with others.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Counter Sales Representative/Store Manager
Hyspeco
12.2018 - 04.2019
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proved successful working within tight deadlines and a fast-paced environment.
Learned and adapted quickly to new technology and software applications.
Strengthened communication skills through regular interactions with others.
Education
Some College (No Degree) - Bachelor of Science in Psychology
Metropolitan Community College
Omaha, NE
Skills
Proficient in Microsoft Word, Excel and Outlook Great communicator, time manager and
Attentiveness to quality
Warehouse Experience
Shipping & Receiving
Forklift
Warehouse Management System
Picking and Packing
Inventory Control
Microsoft word , Microsoft excel
Clerical Experience (5 years)
Logistics (2 years)
Typing (4 years)
Outside Sales
Sales Management
Order Picking
Materials Handling
Warehouse Distribution Experience
Outside Sales
Order Picking
Materials Handling
Warehouse Distribution Experience
Pallet Jack
Sales Management
Customer Service
Microsoft Office
Forklift certification (10 years)
Freight Experience
Load & Unload
Box Truck Experience (8 years)
Delivery Driver Experience
Merchandising
Driving Experience (10 years)
Time Management
Manufacturing
Reach Truck
Dispatch
Commercial Driving Experience (8 years)
CPR certification (1 year)
Landscaping
Groundskeeping
BLS (1 year)
AED certification (1 year)
Kronos (2 years)
Pallet jack (10 years)
Computer skills (5 years)
Warehouse Management
Warehouse Supervisor Experience
SAP (2 years)
SAP CRM (2 years)
Packaging
English
Leadership (1 year)
Computer skills (5 years)
Order fulfillment
Timeline
Lead
GXO Logidtics
04.2022 - 05.2023
Associate Technician
Merk
08.2021 - 04.2022
Shift Lead
XPO Logistics
02.2021 - 07.2021
Correctional Officer
Nebraska Department Of Correctional Services
08.2020 - 01.2021
Warehouse Clerk & HVAC Apprentice
The Frazier Company
09.2019 - 10.2020
Customer Service Representative
PayFlex
05.2019 - 09.2019
Counter Sales Representative/Store Manager
Hyspeco
12.2018 - 04.2019
Some College (No Degree) - Bachelor of Science in Psychology
Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)Health & Safety and Facilities Manager at GXO Logistics (previously Clipper Logistics)