Kathy Ochoa
Forever 21, Inc. – Legal Department
18
years of professional experience
1
Language
Experienced with coordinating facility operations and maintenance, ensuring safe and efficient environments. Utilizes strong organizational and multitasking skills to manage repairs and vendor services. Knowledge of compliance standards and effective problem-solving for optimal facility conditions.
Work History
Lead Facilities Coordinator
6 Years 4 Months- Supported facilities and office services operations across multiple locations, including office moves, expansions, and new office openings.
- Supervised Office Services Coordinators and provided coverage for records and general office services functions.
- Maintained accurate office layout drawings and coordinated furniture, workstation, nameplate, and space-planning requests.
- Managed vendor relationships and office accounts, including Staples, Comdoc, and other facilities service providers.
- Processed vendor invoices with accurate financial coding and assisted with tracking facilities-related expenses.
- Coordinated maintenance requests involving HVAC, electrical, plumbing, appliances, and other facility assets.
- Managed parking assignments, building access cards, keys, and accommodations for employees, guests, and visitors.
- Ordered, received, and distributed supplies and equipment for office relocations, expansions, and daily operations.
- Maintained professional office, conference room, and visiting attorney spaces, including meeting setup and post-event cleanup.
- Trained new employees on office services equipment, procedures, and workplace resources.
- Partnered with IT to assist with workstation equipment installations and employee office setups.
- Reorganized and prepared offices and workstations following employee departures or internal moves.
- Updated internal facilities information and office resources on the company intranet.
- Prioritized competing service requests, confidential matters, and unexpected operational issues with minimal supervision.
- Built effective working relationships with employees, management, vendors, building personnel, and facilities leadership.
Senior Legal Assistant (Office Manager)
12 Years 10 Months- Provided comprehensive support for in-house counsel by coordinating and managing special projects to ensure timely completion.
- Skillfully manage a wide range of administrative duties in a high volume department, including managing the General Counsel’s calendar, answer, screen and forward incoming calls, and process and distribute daily mail.
- Planned, coordinated, and monitored all purchasing activities in the department.
- Organized department files and electronic copies for easy access.
- Skillfully manage a wide range of administrative duties in a high-volume department, including managing the General Counsel’s calendar, answering, screening and forwarding incoming calls, and processing and distributing daily mail.
- Assisted Employment Attorneys with Division of Labor Standards issues.
- Strong organizes the Departments files and electronic copies.
Manager
4 Years- Led a team of 70+ staff.
- Performed data entry; entered information into specific files and forms from recorded material and handwritten pages.
- Oversaw logistics for import/export operations.
- Maintained organized records of tasks and files for efficient access. of tasks, files and proofread reports.
Sales Associate
1 Year 1 Month- Proven ability to grasp product knowledge and relay product information in a concise but potent manner.
- Handled customer inquiries and/or complaints. Calmed angry callers, repaired trust, located resources for problem resolution and designed best-option solutions.
- Acquired and communicated product knowledge effectively, ensuring customers received clear and relevant information.
- Utilized clear communication skills to understand customers’ needs and deliver tailored services.
Education
Associate of Arts - Business Administration
Skills
Bilingual Communication
Abacus Law
ChromeRiver
Facilities Management Software
Microsoft Office Suite
Access-Control Systems
Vendor management
SharePoint
Space Planning Tools
Microsoft Office proficiency
65wpm
Spanish Fluency
Languages
Spanish
Native or Bilingual
Timeline
Lead Facilities Coordinator
Goldberg Segalla LLP
03.2020 - CurrentRead More
Senior Legal Assistant (Office Manager)
Forever 21, Inc. – Legal Department
09.2013 - CurrentRead More
Manager
Forever 21, Inc. – Distribution Center
09.2009 - 09.2013Read More
Sales Associate
Wal-Mart
08.2008 - 09.2009Read More
West Los Angeles College
Associate of Arts from Business Administration
Read More