Rosa Alicia Amaya
Houston,TX
Summary
Dynamic Office Lead Dispatch Coordinator at Safe Care Medical Transportation with expertise in logistics management and exceptional customer service. Proven track record in optimizing routing efficiency and enhancing workflow processes. Bilingual communicator skilled in resolving conflicts and fostering strong client relationships, ensuring compliance with safety regulations and delivering timely service.
Overview
26
26
years of professional experience
Work History
Office Lead Dispatch Coordinator
Safe Care Medical Transportation
01.2021 - Current
- Coordinated transportation schedules, ensuring timely and efficient service delivery for clients.
- Communicated with drivers and clients to confirm pick-up and drop-off arrangements.
- Utilized dispatch software to track vehicle locations and optimize routing efficiency.
- Monitored compliance with safety regulations, maintaining high standards for service quality.
- Resolved scheduling conflicts through proactive communication and problem-solving strategies.
- Trained new dispatch staff on operational procedures and system usage for seamless onboarding.
- Implemented process improvements that enhanced workflow efficiency within the dispatch team.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Responded to high volume of phone and email requests to provide logistics information.
- Coordinated daily dispatch operations to ensure on-time deliveries and maximize fleet utilization.
- Managed emergency situations effectively, coordinating alternate routes or resources to minimize disruption to the delivery process.
- Ensured compliance with federal transportation regulations through diligent record keeping and adherence to safety standards.
- Trained newly hired dispatchers on company policies and procedures, fostering a cohesive team environment focused on customer service excellence.
Legal Case Manager
Elida Pineda Law Firm
02.2000 - 01.2021
- Managed case files, ensuring compliance with legal standards and deadlines.
- Coordinated communication between clients, attorneys, and court officials to streamline case progress.
- Oversaw document preparation and filing, enhancing organizational efficiency within the firm.
- Developed and maintained case tracking systems to monitor deadlines and critical milestones.
- Implemented process improvements that reduced turnaround times for document preparation and filing.
- Analyzed case documentation for accuracy, mitigating risks of delays or rejections by courts.
- Liaised with court personnel to schedule hearings, depositions, or mediations while avoiding conflicts or delays in proceedings.
- Provided exceptional customer service by addressing clients'' concerns promptly and professionally throughout their cases'' durations.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and professional standards at all times.
- Facilitated attorney-client meetings by preparing necessary materials, allowing for focused discussions on case strategy and progress.
Office Coordinator
Swift Mortgage & Lending
03.2018 - 12.2020
- Coordinated office operations, ensuring seamless communication among departments and stakeholders.
- Managed scheduling and logistics for meetings, enhancing productivity and collaboration.
- Developed and maintained filing systems, improving document retrieval efficiency.
- Streamlined onboarding processes for new employees, fostering a supportive work environment.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Collaborated with various departments to streamline processes and improve interdepartmental communication.
- Improved client satisfaction by promptly responding to inquiries and resolving issues in a professional manner.
Education
Bachelor of Science -
Houston Community College
Houston, TX05-2027
High School Diploma -
Alief Elsik Hight School
Houston Texas05-2013
Skills
- Software familiarity
- Scheduling proficiency
- Transportation
- Logistics management
- Customer service
- Service coordination
- Microsoft office
- Decision-making
- Quality control
- Customer request management
- Work order preparations
- Communication management
- Calendar and scheduling software
- Resource coordination
- Spanish writing proficiency
- Bilingual communication
Languages
Spanish
Native or Bilingual
Timeline
Office Lead Dispatch Coordinator
Safe Care Medical Transportation
01.2021 - Current
Office Coordinator
Swift Mortgage & Lending
03.2018 - 12.2020
Legal Case Manager
Elida Pineda Law Firm
02.2000 - 01.2021
Bachelor of Science -
Houston Community College
High School Diploma -
Alief Elsik Hight School