Kathy Joyce
West Memphis,AR
Summary
To become a valuable part of a company that would give me the opportunity to utilize my skills and experience. Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement.
Overview
23
23
years of professional experience
Work History
Senior Travel Agent
BCD Travel
Atlanta, GA
06.2022 - Current
- Handle high volume of inbound customer calls for airline travel request and changes
- Confirm flight, hotel and transportation reservations for the Entertainment industry
- Strong understanding of a client travel policy and appropriately guide and consistently provide consultation to the customer
- Provide travel offers and general travel advice to travelers
- Respond to requests accurately and completely
- Excellent knowledge and application of travel supplier rules
- Provide the client with the required industry information, such as low fares, exchange costs and penalties
- Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.).
Driver Manager
Abilene Motor Express
West Memphis, AR
11.2021 - 06.2022
- Input, update and dispatch accurate PTA information for each assigned customer request
- Lead assigned drivers to complete adherence to hours of service guidelines and safety compliance
- Service all freight on board in a timely manner
- Document all driver related failures and add to driver profile
- Manage nonrevenue miles
- Execute all relays due to lack of proper information or management
- Check daily fleet summary, fleet metrics, and fleet scan report to ensure operational effectiveness
- Ensure regular communication with all drivers to enhance performance and retention
- Utilized TMS tracking system and other tools to verify location and delivery of freight.
Logistics Coordinator
Retrans Logistics
Memphis, TN
11.2018 - 11.2021
- Monitor shipments in transit and identify and resolve issues
- Serve as a liaison between the carrier and the customer to provide accurate daily operations
- Approve detention and layover pay for delay at pickup and delivery locations
- Resolve discrepancies on freight bills and determine root cause and corrective action.
Driver/Fleet Manager
USA Truck
West Memphis, AR
05.2009 - 11.2017
- Enter accurate PTA information for each dispatch
- Lead assigned drivers to complete adherence to Hours of Service guidelines and safety compliance
- Service all freight on board in a timely manner
- Document all driver related failures and add to driver profile
- Manage nonrevenue miles
- Execute all relays due to lack of proper information or management
- Check daily fleet summary, fleet metrics, and fleet scan report to ensure accuracy
- Provide regular communication with all drivers to enhance performance and retention
- Utilized TMS tracking system and other tools to verify location and delivery of freight.
Travel Agent
BCD Travel
Memphis, TN
06.2001 - 04.2008
- Confirmed airline flights, cars and hotel reservations for FEDEX employees for business and personal travel
- Processed refunds and exchanges based on travel needs
- Excellent knowledge and understanding of required travel policies and guidelines
- Ability to work independently, self-managed and outstanding problem-solving skills
- Experience on Sabre and World-Span and Apollo.
Education
West Memphis High
Northwest School of Phlebotomy
Skills
- Corporate Travel Management
- Executive Travel
- Administrative Tasks
- Hotel Accommodations
- International Reservations
- Leisure Travel
- Reservations Management
- Customs Compliance
- Fleet Dispatch
- Supply Chain Management
- Continuous Improvement
- Purchasing Management
Skills And Experience
- Excellent written and oral communication skills
- Strong organizational and problem solving skills
- Utilize optimization software
- Advanced computer skills with emphasis on the following: Microsoft Office, TMS, Carrier Point, DAT, Hub Tran, Zoom, World-Span, SABRA
Timeline
Senior Travel Agent
BCD Travel
06.2022 - Current
Driver Manager
Abilene Motor Express
11.2021 - 06.2022
Logistics Coordinator
Retrans Logistics
11.2018 - 11.2021
Driver/Fleet Manager
USA Truck
05.2009 - 11.2017
Travel Agent
BCD Travel
06.2001 - 04.2008
West Memphis High
Northwest School of Phlebotomy
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