Kathy Kakuuchi
Las Vegas,NV
Summary
Dedicated Customer Service professional with 15+ years of experience serving clients in a fast-paced environments. Using active listing skills and problem solving to quickly resolve inquiries and remain calm in stressful situations.
Overview
15
15
years of professional experience
Work History
Live in Babysitter for My Grandson
My Son Keoni Kakuuchi
Las Vegas, NV
02.2022 - 02.2024
Travel Consultant
541 Travels
Las Vegas, NV
07.2019 - 02.2022
- Engaged 250 to 350 guests through a CRM progressive dollar prospecting using excellent verbal communication and active listening skills selling three day two night stays in beautiful downtown Las Vegas hotels. Responded to questions with persuasive communication skills sharing in-depth knowledge of hotels and gifts they will receive upon their arrival. Resulting in two to five book to reservations daily. Overcame objections
Lead Appointment Setter
Active Pest Control
Bellflower, CA
06.2018 - 06.2019
- Provided exceptional customer service through effective phone communication and follow-ups. Leveraging multiple platforms using strong verbal/organization and priority skills and active listening. Scheduled free pest inspection for home / businesses resulting in three to six confirmed pest inspections daily. Acted as first point of contact and set appointments for prospective clients, balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Independent Sales Associate
LegalShield
Las Vegas, NV
03.2014 - 03.2018
- Worked at home - Engaging 200 - 400 clients daily using CRM progressive dialer selling LegalShield personal/business plans. Orchestrated efficient and performance orientated daily work plan to maximize time and customer connections. Employed variety of sales practices to accommodate each customer's individual needs and overcoming objections resulting in 8-10+ weekly sales. Handled all incoming after hours calls weekly.
RV Sales Consultant
Mike Thompson RV Superstore
Fountain Valley, CA
10.2008 - 05.2013
- Worked on a four acre lot greeting incoming customers on rotation using active listing skills to understand their wants needs and affords and find the perfect trailer for their families camping adventures. Attended product sales towing demonstrations and training classes weekly to maintain current product knowledge walk the lot daily to ensure availability. Negotiated sale of trailer set up delivery ask for referrals monthly sales averaging about $4,000 on part-time work.
Skills
- CRM Software
- Salesforce
- Upselling
- Negotiation
- Cold Calling
- Relationship Management
- Sales
- Quality Assurance
- Presentation Skills
Timeline
Live in Babysitter for My Grandson
My Son Keoni Kakuuchi
02.2022 - 02.2024
Travel Consultant
541 Travels
07.2019 - 02.2022
Lead Appointment Setter
Active Pest Control
06.2018 - 06.2019
Independent Sales Associate
LegalShield
03.2014 - 03.2018
RV Sales Consultant
Mike Thompson RV Superstore
10.2008 - 05.2013