Successful at helping clients unravel physical, mental and emotional layers to identify root causes of problems and develop strong coping skills for diverse scenarios. Passionate for leaving positive impact on clients lives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Therapist
Haelan Family Counseling
04.2021 - 06.2022
Conducted Intake Assessments with Diagnosis
Provided Therapy (anxiety, depression, grief, trauma, sexual assault, family issues, parenting issues, and bullying).
Engaged in Crisis Intervention(s).
Provided Parenting Psychoeducational and Interventions according to needs of clients.
Engaged in Behavioral Modification with children.
Collaborate with Interdisciplinary Team with outside referral sources.
Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
Guided clients in development of skills and cognitive behavioral therapy techniques.
Tracked progress according to goals for interventions.
Documented patient information, treatment plans and patient responses.
Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
Maintained and updated patient records, changes in service plans, and treatment reports.
Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
Evaluated treatment techniques after sufficient time periods to determine effectiveness for each client.
Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
Provided crisis support and emergency care for patients.
Managed caseload of individual clients, couples and family therapy sessions.
Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
Consulted with other therapists, public and private service agencies and university researchers to advise clients on resources available.
Worked with interdisciplinary treatment team to develop treatment plans.
Counseled up to 37 patients weekly with issues such as mood disorders, dissociative disorder, PTSD, depression, anxiety, ADHD.
Assessed for learning disabilities and Autism refereeing them to specialist, educational programs, and social service agencies for additional assessments and interventional needs.
Introduced meditation, guided imagery, breathing techniques to patients and families.
Delivered mental health support for female patients suffering from post-partum depression and generalized anxiety disorder.
Therapist
Intentional Journey Counseling Services, PLLC
01.2008 - 08.2021
Conducted Intake Assessments with Diagnosis
Provided Therapy (anxiety, depression, grief, trauma, sexual assault, family issues, parenting issues, and bullying)
Created Therapy Notes
Scheduled Clients
Collaborate with Interdisciplinary Team with outside referral sources
Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
Guided clients in development of skills and cognitive behavioral therapy techniques.
Tracked progress according to goals for interventions.
Documented patient information, treatment plans and patient responses.
Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
Managed caseload of 35 individual clients.
Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
Introduced meditation, guided imagery, breathing techniques to clients.
Case Manager/Therapist
Beacon Specialized Living Services
01.2020 - 06.2020
Conducted Intake assessments and on-call crisis interventions and admissions to local hospitals.
Conducted Psychosocial assessments to better serve mental health issues for clients.
Provided Therapy (trauma, severely mentally ill).
Provided case management services
Provided support to home managers, and direct care workers.
Participated in professional growth programs to support colleagues and build positive work environments.
Maintained case notes, billing, therapy notes in alignment of organizational goals.
Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Evaluated treatment plans against individual goals and healthcare standards.
Helped patients receive appropriate, high-quality care with reasonable results.
Developed positive relationships with parents to foster communication and encourage involvement for clients growth.
Therapist - Sexual Assault
The Avenue Family Network
05.2019 - 11.2019
Created and facilitated support groups for survivors of sexual assault.
Performed as interim manager setting up and organizing new office through leading and supervising three employees on team projects.
Attended extensive education (14 days) with michigan Coalition against Sexual Assault
Participated in South West Michigan Trafficking monthly meetings, trainings, and performed community presentations.
Leaned on psychological and emotional understanding of victims to create safe and comfortable environment for patients.
Collaborated with interdisciplinary team to include law enforcement and district attorneys, to improve services for sexual assault victims.
Consulted nurses on team to improve service provided for each patient.
Maintained open and neutral position to expedite communication with victims.
Clearly communicated to colleagues and patients processing and treatment progress.
Empathetically communicated with victims to facilitate collection of evidence and employ treatments.
Cooperated with coworkers and Rape Response staff to process and treat incoming patients.
Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
Counseled individuals, to help understand problems, deal with crisis situations and develop realistic action plans.
Wrote reports on clients and maintained required paperwork.
Implemented variety of evidence-based counseling methods to achieve therapy goals.
Leverages excellent oral and written communication skills to interact professionally with staff and clients.
Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
Therapist General
Center For Positive Change
02.2019 - 05.2019
Conducted substance abuse and mental health assessments.
Provided individual parenting and co-parenting education
Provided counseling for mental health and substance abuse issues.
Counseled individuals, groups and families to bring awareness of problems, deal with crisis situations and develop action plans.
Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
Guided clients in development of skills and cognitive behavioral therapy techniques.
Tracked progress according to goals for interventions.
Documented patient information, treatment plans and patient responses.
Provided tools for clients and families to communicate better and negotiate issues for improved family relationships.
Maintained and updated patient records, changes in service plans, and treatment reports.
Documented patient information through analyzing data, interview notes and test results, and identified and diagnosed nature of clients' problems.
Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
Managed caseload of individual clients, couples and family therapy sessions.
Gathered information about clients using observational techniques and interviews, case histories and other assessment methodologies.
Assisted clients to better understand roles as parents, focusing on developing skills to nurture and guide children.
Worked with interdisciplinary treatment team to develop treatment plans.
Guided group therapy for Domestic Violence clients with focus on self-advocacy, self-healing and empowerment.
Completed full psychosocial and substance use assessments to determine best courses of actions.
Referred clients to specialists, educational outreach programs or social service agencies for additional interventional needs.
Effectively maintained caseload of 30 sessions per week using alternative therapies.
Introduced meditation, guided imagery, breathing techniques to patients and families.
Food Drive Volunteer
United States Postal Service, Annual
01.2018 - 01.2019
Collected food donated on mail route of nonperishable food items for food bank.
Organizing, sorting stock items, and re-boxing for transportation to food banks.
Loaded completed boxes onto pallets prior to departure.
Interventions (made appropriate Referrals to outside resources)
In Camera Interviews
Case Management
Developed parenting skills and co-parenting education workshop
Maintained Records related to case for courts view
Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Maintained Certification "Mediator"
Family Reunification Team Leader
Lewis Cass Intermediate School District
06.2015 - 08.2016
Performed active listening skills to ensure understanding and communication with clients.
Assessments, addiction’s, parenting, domestic violence, sexual abuse
Provided parenting skills, domestic violence, sexual abuse education to clients for better outcomes.
Provided counseling to clients for substance use, domestic violence, and trauma.
Appeared in Court providing testimony and advocating for clients.
Collaborated with cross functional teams (family team meetings, schools, treatment facilities).and
Initiated therapeutic referrals to licensed agencies for therapy, rehabilitation services.
Performed client advocacy with DHS, courts and probation officers.
Performed crisis management with clients and team members (inhome).
Created all reports for DHS and Courts concerning clients and DHS and court recommended milestones.
Created and maintained FIRP notes for DHS and Courts.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Participated in cross-functional team-building activities.
Initiated timely response to emails, voicemails and written correspondence.
Coordinated treatment and placement activities for clients while supervising team of three.
Behavioral Health Counselor
Pokagon Band of Potawatomi Indians
03.2015 - 05.2015
Performed active listening to better understand clients needs.
Facilitated and conducted group and individual therapy sessions to address Substance use, anger management, trauma and grief.
Participated in interdisciplinary staff meetings to implement research-based changes and assess treatment plans.
Supported clients by providing referrals and linkages to substance abuse, mental and medical services.
Completed frequent psychosocial interviews for over 25 clients.
Counseled clients individually to provide strategies for becoming aware of strengths and adjusting socially to environments.
Observed and monitored client behavior and responses to treatment.
Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Conducted patient intake assessments and interviewed families to gather psychiatric histories and develop treatment plans.
Encouraged patients to discuss experiences in individual therapy settings.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy.
Office Manager
Keys Counseling Inc
10.2014 - 01.2015
Maintained several different reports associated with our office.
Organized staff meetings and maintained minutes and databases.
Maintained and managed clinical records by performing audits and communicating to therapist what was needed by assigned dates.
Prepared materials for groups with clients.
Created and facilitated parenting group.
Managed several projects (prepared presentations, ordered refreshments)
Set up new office and organized office for functionality.
A/P, A/R, payroll, petty cash, ordered supplies
Maximized cash flow through optimal billing and collection processes.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Completed bi-weekly payroll for 10 employees.
Fundraiser Volunteer
Berrien County Cancer Service
01.2014 - 01.2015
Attended community fundraisers to raise awareness and donations for cancer.
Helped at fundraiser where needed (handing out t-shirts, water, greeting participants).
Funraisers Attended:
Susan G. Komen annual walk
Berrien County Cancer Service annual golf outing
Back to school handing out school supplies
Medical Social Work Intern
Hanson Hospice House
03.2014 - 07.2014
Advocates for services when needed for in-home services and respite care.
Embraces diversity by working with many different populations and ethnic backgrounds.
Prioritizing task due to severity and needs of declining clients.
Engaged families during loss of their loved one and provided support as needed to help them process.
Handles crisis ongoing with tact and ease.
Communicates with patients, families, co-workers on needs of client and updates on condition of clients.
Assesses patient and family for intervention
Psychosocial assessments
Maintained regular contact with clients by calling and visiting clients' homes.
Worked with medical teams, patients and families to implement effective treatment plans.
Provided ongoing counseling to help patients and families deal with conditions and processes
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Offered friendly and efficient service to clients and their families, handled challenging situations with ease.
Medical Social Work Intern
Hospice at Home
03.2014 - 07.2014
Assesses patient and family for intervention needed.
Advocates for respite care, emotional and financial needs to ease the the stress related to end of life and grief.
Coaching patients and families during final stages of life to keep emotions and thoughts positive during this difficult time.
Provided crisis management to clients and families due to end of life.
Planning and setting goals with patient and family
Empowers patient and family by focusing and reinforcing strengths
Maintained regular contact with clients by calling and visiting clients' homes.
Worked with medical teams, patients and families to implement effective treatment plans.
Coordinated program referrals for community-based resources.
Documented case notes daily and coordinated follow-up for seamless case management.
Provided ongoing counseling to help patients deal with conditions and processes
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Carried out day-day-day duties accurately and efficiently.
Demonstrated respect, friendliness and willingness to help wherever needed.
Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Maintained energy and enthusiasm in fast-paced environment.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Tutor
Andrews University
10.2012 - 01.2014
Assessment of student needs and provided tutoring and mentoring as needed.
Communication between student, advisors, and department manager.
Helped student to organize and prioritize assignments.
Helped students to create an individualized study plan to save time and stay on track.
Tutored students in several business and social science courses.
Worked with students with disabilities to increase study habits, time management to get assignments completed, and to increase grades.
Coached students to achieve their individual goals.
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Supported students with helpful study habits and exam strategies.
Provided homework assistance using specific curriculum and materials.
Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions.
Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
Taught and assisted students in such areas of undergraduate business courses.
Community Program Development
Coloma United Methodist
01.2013 - 01.2014
Worked with pastor and congregational development team to create new programs to enhance church attendance.
Engaged local businesses and schools to market church programs and encouraged community to attend church.
Traveled to District meetings with pastor and a few team members to learn more about congregational development.
Demonstrated respect, friendliness and willingness to help wherever needed.
Secretary
Coloma United Methodist
01.2013 - 01.2014
Completed accurate monthly report documents, memos for a one year commitment.
Provided clerical support to company employees by copying, faxing and filing documents.
Attended monthly congregation meeting and trainings with pastor and development team.
Administrative Social Work Intern
Neighbor, Neighbor Adventist Community Services
01.2013 - 10.2013
Advocates for clients services by going above and beyond normal guidelines to meet clients needs by engaging management staff.
Promotes positive work environment by setting the example, and empowering others to perform as a team.
Assesses and simplifies work environment by re-organizing office and maintaining organization and cleanliness.
Leads others by focusing on strengths of team and assigns tasks accordingly.
Project management created projects and encouraged team members to engage in them.
Team building by creating a positive atmosphere and encouraged positive morale.
Offered community resource guidance to clients to meet family needs for assistance.
Conducted outreach to local referral sources to build strong partnerships for supportive services.
Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
Offered employment counseling and provided referrals to community outreach programs to help clients gain independence.
General Social Work Intern
Memorial Community Health Enhancement
04.2013 - 08.2013
Created cards, flyers, calendars and brochures for community activities.
Planned social activities for clients attending program.
Worked on a research project in partnership with Memorial Hospital (now Beacon Health)
Offered community resource guidance to clients to meet family needs for assistance.
Conducted outreach to local referral sources to build strong partnerships for supportive services.
Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
Completed home wellness checks under licensed social worker supervision to verify client well-being in healthy and stable environment.
Offered employment counseling and provided referrals to community outreach programs to help clients gain independence.
Interviewed clients and family members to obtain key information for case planning and management.
Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
Adjunct Professor
Ivy Tech Community College
01.2011 - 05.2012
Assessment of individual student needs and capabilities in developmental English Writing and provided assistance as needed.
Mentored students by encouraging them to do their best and achieve their dreams and how to overcome their individual obstacles.
Empowered students to achieve academic goals
Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Used exams, quizzes and assignments to assess student comprehension.
Evaluated and revised lesson plans and course content to achieve student-centered learning.
Taught Life Skills and Developmental English Writing courses, providing instruction to up to 37 undergraduate students per class (7 classes).
Tutor
Ivy Tech Community College
01.2011 - 08.2011
Assessment of student needs and helped them develop study plans to increase success.
Communication between students, advisors, and department manager.
Helped student to organize and prioritize.
Helped students to create an individualized study plan
Tutored students in several business and social science courses
Worked with students with disabilities
Coached students to achieve their individual goals
Internships
Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Supported students with helpful study habits and exam strategies.
Provided homework assistance using specific curriculum and materials.
Assessed students' progress throughout tutoring sessions and adjusted instructional methods and content focus.
Tutored struggling, average and advanced students in all undergraduate course materials.
Helped students prepare for routine and standardized tests and college entrance exams.
Integrated technology into sessions to further enhance student learning.
Education
Community Involvement -
Master of Arts - Social Work
Andrews University
Berrien Springs, MI
12.2014
Bachelor’s of Science - Organizational Leadership
Indiana Institute of Technology
2010
MBA - Business Administration (18 Cr)
Indiana Institute of Technology
Fort Wayne, IN
Skills
Therapeutic Assessment
Biopsychosocial Assessments
Treatments and Therapies
Intervention Planning
Cognition Assessment
Patient Data Management Systems
Crisis Evaluation and Intervention
Cognitive Behavioral Management
Critical Thinking
Admission Procedures
Individual and Group Therapy
Certification
Administration and Program Development Certification 2014
Sexual Assault Therapist 2019
Travel, artistic creativity, beach combing.
I love to travel and meet new people and engage in different traditions. I have traveled throughout the US and would like to travel abroad have an artistic flare for floral designing and decorative home interiors. I love the beach and spend much time with friends and family building creating memories there in the summer.
Timeline
Therapist
Haelan Family Counseling
04.2021 - 06.2022
Case Manager/Therapist
Beacon Specialized Living Services
01.2020 - 06.2020
Therapist - Sexual Assault
The Avenue Family Network
05.2019 - 11.2019
Therapist General
Center For Positive Change
02.2019 - 05.2019
Food Drive Volunteer
United States Postal Service, Annual
01.2018 - 01.2019
Family Court Specialist
St. Joseph County Courts
09.2016 - 08.2018
Family Reunification Team Leader
Lewis Cass Intermediate School District
06.2015 - 08.2016
Behavioral Health Counselor
Pokagon Band of Potawatomi Indians
03.2015 - 05.2015
Office Manager
Keys Counseling Inc
10.2014 - 01.2015
Medical Social Work Intern
Hanson Hospice House
03.2014 - 07.2014
Medical Social Work Intern
Hospice at Home
03.2014 - 07.2014
Fundraiser Volunteer
Berrien County Cancer Service
01.2014 - 01.2015
General Social Work Intern
Memorial Community Health Enhancement
04.2013 - 08.2013
Administrative Social Work Intern
Neighbor, Neighbor Adventist Community Services
01.2013 - 10.2013
Community Program Development
Coloma United Methodist
01.2013 - 01.2014
Secretary
Coloma United Methodist
01.2013 - 01.2014
Tutor
Andrews University
10.2012 - 01.2014
Adjunct Professor
Ivy Tech Community College
01.2011 - 05.2012
Tutor
Ivy Tech Community College
01.2011 - 08.2011
Therapist
Intentional Journey Counseling Services, PLLC
01.2008 - 08.2021
Community Involvement -
Master of Arts - Social Work
Andrews University
Bachelor’s of Science - Organizational Leadership
Indiana Institute of Technology
MBA - Business Administration (18 Cr)
Indiana Institute of Technology
Administration and Program Development Certification 2014
Sexual Assault Therapist 2019
Similar Profiles
Andrea BontragerAndrea Bontrager
Mental Health Therapist at Haelan Counseling CenterMental Health Therapist at Haelan Counseling Center
Part-time Office Assistant at Family First Domestic & Family Counseling ClinicPart-time Office Assistant at Family First Domestic & Family Counseling Clinic
Licensed Marriage and Family Therapist at New Leaf Child & Family CounselingLicensed Marriage and Family Therapist at New Leaf Child & Family Counseling