Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Kathy Main

Tallahassee

Summary

Compassionate Patient Care Technician with experience with many populations, including children, mothers, individuals experiencing a mental crisis, and older adults. Strengths include providing empathetic patient support, conducting vital sign measurements, assisting with daily living activities, using de-escalation tactics when necessary, a huge advocate for patient safety and working well with all members involved in the patients' healthcare plan. Have consistently received positive feedback from patients and healthcare team members for commitment to high-quality patient-centered care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Technician/Patient Safety Attendant

HCA Capital Hospital
Tallahassee
03.2024 - Current
  • Provided emotional support to patients and their families during difficult times.
  • Reported any observed changes in behavior or physical condition to the nursing staff immediately.
  • Assigned to observe patients who required 1:1 monitoring.
  • Helped create a safe environment by following infection control policies.
  • Provided emotional support for patients and families during difficult times.
  • Assisted patients with activities of daily living, including bathing, dressing and grooming.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
  • Answered call lights promptly and responded appropriately to requests from patients, families, staff members.
  • Collected specimens such as urine samples for testing purposes according to established protocols.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Conducted safety rounds regularly to ensure safe environment for patients.
  • Managed multiple tasks simultaneously while maintaining attention to detail.
  • Transporting patients as needed throughout the hospital

Tropical Smoothie Shift Lead

GNB Ventures
Tallahassee
08.2022 - 09.2024
  • Performed opening and closing procedures such as setting alarm systems, counting money.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Resolved conflicts between customers, employees, and vendors in a timely manner.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Supervised staff during shift changes and ensured transition went smoothly.

Summer Childcare Volunteer

First Baptist Church of Homestead
Homestead
06.2018 - 07.2023
  • Developed creative ways to engage young minds through arts and crafts projects.
  • Read stories to children to encourage literacy skills and social development.
  • Ensured the safety of all children in the facility at all times.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Created safe, learning-focused environment for children under care.
  • Helped children make positive behavior choices by moderating interactions and modeling appropriate behaviors.
  • Dressed children and changed diapers.
  • Improved children's self-esteem with supportive care and positive reinforcement.

Dairy Queen Shift Lead

Dairy Queen Grill & Chill
Homestead
06.2020 - 07.2022
  • Provided guidance and support to other team members as needed.
  • Ensured that all safety protocols were followed at all times.
  • Conducted regular inventory checks to maintain accurate stock levels.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Responded to customer inquiries and complaints in a professional manner.
  • Managed store operations during absence of Store Manager or Assistant Manager.

Hospital Volunteer

Baptist Health Hospital
Homestead
06.2018 - 02.2020
  • Provided emotional support and comfort to patients and families.
  • Provided companionship to elderly patients who may be feeling isolated or lonely.
  • Answered phones, took messages, and directed calls to appropriate staff members.
  • Assisted nurses with non-medical tasks, such as delivering meals and running errands.
  • Helped transport patients and assisted with discharges

Education

Bachelor of Science - Health Sciences

Florida Agricultural And Mechanical University
Tallahassee, FL
05-2025

Skills

  • Certified de-escalation tactics for patients who are experiencing a crisis
  • Emotional support for mothers experiencing postpartum depression or loss of a child
  • Emotional support for patients going through any behavioral health concerns
  • Team player
  • Over 5 years of experience working with children, from newborns to early teenage years
  • Crisis intervention
  • Conflict resolution
  • Time management
  • Basic Life Support certification
  • Leadership skills
  • CPR/AED certified
  • Excellent communication skills
  • Taking and tracking vital signs

Certification

  • Crisis Prevention Intervention Certification
  • CPR/AED Certification
  • Basic Cardiac Life Support Certification

Accomplishments

  • Employee of the month for a total of 5 months in total and 3 consecutive months upon first starting.
  • Multiple recognitions for compassionate care and excellent team bonding from Hospital Nursing Supervisor and Coworkers.
  • Earning a leadership position within a year or less at Tropical Smoothie and Dairy Queen.

Languages

Haitian creole
Limited
American Sign Language
Professional

Affiliations

  • Volunteering at the youth group in my church
  • Volunteering in the children's nursery in my hometown every summer, or on school breaks starting in highschool
  • Volunteering for sickle cell awareness events
  • Working out at the gym and long walks in the park
  • Spending time with my family and friends

References

References available upon request.

Timeline

Patient Care Technician/Patient Safety Attendant

HCA Capital Hospital
03.2024 - Current

Tropical Smoothie Shift Lead

GNB Ventures
08.2022 - 09.2024

Dairy Queen Shift Lead

Dairy Queen Grill & Chill
06.2020 - 07.2022

Summer Childcare Volunteer

First Baptist Church of Homestead
06.2018 - 07.2023

Hospital Volunteer

Baptist Health Hospital
06.2018 - 02.2020

Bachelor of Science - Health Sciences

Florida Agricultural And Mechanical University

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Kathy Main