Kathy Malouff
Las Vegas
Summary
Detail-oriented usher with expertise in guest service and safety awareness. Recognized for effective crowd control and team collaboration, contributing to seamless event operations and positive guest experiences.
I am currently furloughed from the Horseshoe Resort's Jubilee Showroom due to the closure of Dita Von Teese's show, "Dita Las Vegas!" which began October 26, 2023 and ended on June 15, 2024. Before that I worked "Extravagenza" which began on March 14, 2020 and closed on January 7, 2023. I also worked "Masters of Illusion" which began on September 3, 2017 and closed on October 10, 2017. I began my employment there May of 2006 as an usher for the long playing show, "Jubilee!" when it was still owned by Bally's Resort and continued working there after Caesar's Entertainment bought Bally's and renamed it the Horseshoe until after a 34 year run, the show "Jubilee!" closed February 11, 2016.
Overview
20
20
years of professional experience
Work History
Usher/Ticket Taker
Bally's Hotel & Casino/Horseshoe Resort and Casino
Las Vegas, NV
05.2006 - Current
- Participated actively in pre-show briefings so as to always be informed about necessary details relevant to an upcoming show.
- Welcomed guests, ensuring prompt entry and adherence to safety protocols and assist them with finding the precise location of their seats according to the ticket information.
- Used a scanning device or other handheld tool to ensure the ticket presented is an authentic credential for the specific performance scheduled.
- Coordinated with security staff to address guest concerns and resolve issues efficiently.
- Monitored audience behavior, maintaining a safe and enjoyable environment during events.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Monitored entrance and exit of venue to guarantee safety of guests and answering audience members questions when asked about content of the show and/or give advice about other spots nearby for food and lodging.
- Aided patrons who have disabilities or other special needs in finding an appropriate seat or section for them to enjoy the show comfortably.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Supported special guests with personalized assistance, enhancing their event experience.
- Facilitated smooth entry and exit for guests, minimizing congestion and improving flow.
- Assisted in emergency situations, leading to safe evacuation of guests when necessary.
Education
GED -
University of Albuquerque
Albuquerque, NMSkills
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Guest Services
- Problem-solving
- Crowd management
Timeline
Usher/Ticket Taker
Bally's Hotel & Casino/Horseshoe Resort and Casino
05.2006 - Current
GED -
University of Albuquerque