Kathy Martin
Moreno Valley,CA
Summary
OBJECTIVE- My goal is to seek a hands-on position where I can learn quickly, work with others and acquire new skills that will allow me to grow. Specialties like being highly organized and detail-oriented with great multitasking and task prioritization skills to secure entry-level position.
Overview
1
1
year of professional experience
Work History
Insurance Verifier
All Dental Of Menifee
01.2023 - 09.2023
- Checked out patients, explained their treatment plans and handled multi phone lines at times, pulled and filed charts
- Greeted and interacted with patients to provide information
- Assisted patients with understanding personalized insurance coverage and benefits.
- Made contact with insurance carriers to discuss eligibility and individual patient benefits.
- Managed high-volume insurance verifications within pressured timeframes.
- Managed office logistics by scheduling appointments, collecting payments, scanned identification and insurance cards.
- Posted payments to accounts and maintained records.
- Trained new incoming staff for front office reception.
Outbound Caller
West Coast Dental of Moreno Valley
10.2022 - 12.2022
- Booked appointments for patients and called for confirmations
- Handled and translated spanish phone calls, and checked eligibility insurance for patients
- Set up appointments with interested customers according to schedule availability.
- Delivered handbook scripted talks to customers reached via manual dialing systems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Education
Business Certificate - Business of Administration
UEI Riverside College
Riverside, CA12.2022
High School Diploma -
Heritage High School
Menifee, CA06.2019
Skills
- Bilingual
- Business Administration
- Time Management
- Communication skills
- Leadership
- Detail Oriented
- Insurance coverage verification
Timeline
Insurance Verifier
All Dental Of Menifee
01.2023 - 09.2023
Outbound Caller
West Coast Dental of Moreno Valley
10.2022 - 12.2022
Business Certificate - Business of Administration
UEI Riverside College
High School Diploma -
Heritage High School
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