KATHY MAXWELL
Memphis,TN
Summary
Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Trained in register operations, customer engagement and merchandising. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented and helpful when completing changing assignments.
Overview
8
8
years of professional experience
Work History
Cashier Assistant
Roses Dept Store
Memphis, TN
11.2023 - Current
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints regarding sales and service.
- Assisted with pricing merchandise for sale in store.
- Maintained cleanliness of checkout areas and completed other general cleaning duties as assigned.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Cashier
Butcher Shop Grocery
Memphis, TN
10.2021 - 07.2024
- Maintained current knowledge of store promotions to highlight sales to customers.
- Scanned items and checked pricing on cash register for accuracy.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Adhered to social distancing protocols and wore mask or face shield.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Cashier;Stocker
Dollar Tree Department Store
Memphis, TN
09.2016 - 06.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Stocked shelves with merchandise when needed.
- Ensured compliance with all safety regulations within the store environment.
Education
Associate of Science - Billing & Coding
Remington College
Memphis, TN05-2009
High School Diploma -
Westwood High School
Memphis, TN05-1987
Skills
- Basic Math
- Merchandise Restocking
- Payment Processing
- Line Management
- Drawer balancing
- Store Cleaning
- Cash Handling
- Customer Service
- Inventory Support
- Safety initiatives
- Critical Thinking
- Problem-Solving
- Flexible Schedule
Timeline
Cashier Assistant
Roses Dept Store
11.2023 - Current
Cashier
Butcher Shop Grocery
10.2021 - 07.2024
Cashier;Stocker
Dollar Tree Department Store
09.2016 - 06.2021
Associate of Science - Billing & Coding
Remington College
High School Diploma -
Westwood High School
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