
Accomplished Director of Operations with a strong focus on team management and client relationship building. Recognized for delivering exceptional service and financial performance across multiple venues. Ready to leverage expertise in operational excellence to drive strategic growth.
Drove sales growth through targeted initiatives and team engagement
Managed team performance by setting clear expectations and providing ongoing feedback
Optimized inventory levels by analyzing sales trends and adjusting stock accordingly
Provided exceptional customer service by actively listening and addressing customer needs.
Achieved revenue targets by implementing effective sales strategies.
Oversees all food service operations for events, managing staff, budgeting, menu planning and logistics. Key duties include developing caterng sales plans, ensuring high-quality service, and maintanng health safety compliance. Manage client relationships, create event orders and oversee logistical set-up and clean up.
Core responsibilities, include, Operational Management, direct on and off campus catering, including food perparation, tansportation, set-up, service and breakdown.
Client Relations and Sales
Staff Leadership
Financial Accountability
Created diverse menu options to meet client preferences and dietary requirements.
Oversaw all food and beverage venues, including the restaurant, bar, banquets, room service, and cafes.
Maximized revenue, controlled costs, developed menus, maintained brand quality, and mentored outlet.
Developed talent, ensured safety and compliance, and enhanced guest satisfaction.
Oversaw hiring and training for all hotel positions, including bar, restaurant, breakfast nook, Starbucks, front desk, check-in, and chef orientations.
Oversaw multiple restaurants across three states.
Led responsibilities to drive profitability, ensure brand consistency, and guide teams across locations.
Analyzed financial reports, set operational budgets, enforced safety standards, optimized supply chains, and coached General Managers to enhance guest experience.
guest experience to improve sales.
Managed payroll for 1500 employees, financial management, same-store sales, EBITDA, P&L reviews, operational budgets, and cost-control measures for inventory and labor.
Hired, trained, and coached general managers and staff to create succession plans.
Operational Excellence, ensure strict compliance with food safety and sanitation.
Developed brand strategies to enhance guest experience across all locations.
Site Accountability and Stategic Growth
Educated and nurtured children age 5 or below, promoting early development and enhancing social skills.
Implemented play-based curriculum to support foundational learning in children.
Created safe, engaging learning environments; managed classroom behavior; assessed developmental milestones; communicated progress to parents to support child growth.
Core Responsibilities; Curriculum Planning, Instruction and Supervision, social and Emotional growth, Basic care and needs, Parent Communication