Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Kathy Moore

Noblesville,Indiana

Summary

Accomplished Director of Operations with a strong focus on team management and client relationship building. Recognized for delivering exceptional service and financial performance across multiple venues. Ready to leverage expertise in operational excellence to drive strategic growth.

Overview

32
32
years of professional experience
1
1
Certification

Work History

Regional Retail Store Manager

Cracker Barrell
Fishers, Indiana
02.2023 - 12.2025

Drove sales growth through targeted initiatives and team engagement

Managed team performance by setting clear expectations and providing ongoing feedback

Optimized inventory levels by analyzing sales trends and adjusting stock accordingly

Provided exceptional customer service by actively listening and addressing customer needs.

Achieved revenue targets by implementing effective sales strategies.

Catering Director

Taylor University College
Upland, Indiana
08.2019 - 04.2023

Oversees all food service operations for events, managing staff, budgeting, menu planning and logistics. Key duties include developing caterng sales plans, ensuring high-quality service, and maintanng health safety compliance. Manage client relationships, create event orders and oversee logistical set-up and clean up.

Core responsibilities, include, Operational Management, direct on and off campus catering, including food perparation, tansportation, set-up, service and breakdown.

Client Relations and Sales

Staff Leadership

Financial Accountability

Created diverse menu options to meet client preferences and dietary requirements.

Director of Operations

Hyatt Regency
indianapolis, IN
01.1994 - 11.2019

Oversaw all food and beverage venues, including the restaurant, bar, banquets, room service, and cafes.

Maximized revenue, controlled costs, developed menus, maintained brand quality, and mentored outlet.

Developed talent, ensured safety and compliance, and enhanced guest satisfaction.

Oversaw hiring and training for all hotel positions, including bar, restaurant, breakfast nook, Starbucks, front desk, check-in, and chef orientations.

Director of Operations

KenMarr Moes Southwest Grill
Noblesville, IN
02.2009 - 09.2019

Oversaw multiple restaurants across three states.

Led responsibilities to drive profitability, ensure brand consistency, and guide teams across locations.

Analyzed financial reports, set operational budgets, enforced safety standards, optimized supply chains, and coached General Managers to enhance guest experience.

guest experience to improve sales.

Managed payroll for 1500 employees, financial management, same-store sales, EBITDA, P&L reviews, operational budgets, and cost-control measures for inventory and labor.

Hired, trained, and coached general managers and staff to create succession plans.

Operational Excellence, ensure strict compliance with food safety and sanitation.

Developed brand strategies to enhance guest experience across all locations.

Site Accountability and Stategic Growth

BS Child Development

Gingerbread House Daycare
Richmond, Indiana
03.1997 - 08.2000

Educated and nurtured children age 5 or below, promoting early development and enhancing social skills.

Implemented play-based curriculum to support foundational learning in children.

Created safe, engaging learning environments; managed classroom behavior; assessed developmental milestones; communicated progress to parents to support child growth.

Core Responsibilities; Curriculum Planning, Instruction and Supervision, social and Emotional growth, Basic care and needs, Parent Communication

Education

BBA -

University of Florida
Gainesville, FL
09-1994

Skills

  • Retail operations
  • Team management
  • Sales leadership
  • Client relationship management
  • Inventory optimization
  • Inventory control
  • Budget management
  • Budget administration
  • Cost control
  • Operational efficiency
  • Visual merchandising
  • Promotional planning
  • Loss prevention
  • Staff recruitment
  • Hiring management
  • Staff training
  • Coaching and mentoring
  • Effective communication
  • Time management
  • Strong multi-tasking
  • Decision-making skill
  • Adaptability
  • Problem-solving
  • Problem resolution
  • Store maintenance
  • Payment processing
  • Financial analysis
  • Market trend awareness
  • Safety mindset
  • Task prioritization
  • Highly motivated
  • Staff relations
  • Store operations
  • Loss prevention
  • Budget administration
  • Staff recruitment
  • Market trend awareness

Certification

  • Serv Safe Proctor

Accomplishments

  • Awarded key to the City Westfield IN, by Mayor Scott Lewis 2024, Buisness Leader of the Year

Timeline

Regional Retail Store Manager

Cracker Barrell
02.2023 - 12.2025

Catering Director

Taylor University College
08.2019 - 04.2023

Director of Operations

KenMarr Moes Southwest Grill
02.2009 - 09.2019

BS Child Development

Gingerbread House Daycare
03.1997 - 08.2000

Director of Operations

Hyatt Regency
01.1994 - 11.2019

BBA -

University of Florida
Kathy Moore