Kathy Nguyen
Fort Worth,TX
Summary
I am searching for job placement in which I can grow with professional and within experience. My job
history shows that I have been able to stay committed to my employer and long-term assignments. I
am consistent, organized, detail oriented, confident in my problem-solving capabilities and conduct my
time wisely. I can work independently but also work extremely well in a large group setting. I complete
assignments and tasks as given and always assuring the best quality while meeting deadlines. I feel
most importantly that I am dedicated and coachable. I am always open to constructive criticism and
only wish to represent your company well, being the best employee possible.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks, Barista
Fort Worth, TX
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created seasonal beverage menu, driving increased interest and sales during holiday periods.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
Hairstylist
Salon
Fort Worth
01.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Resolved guest complaints about service or style.
- Organized sales area and work station to showcase products and boost sales.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
- Maintained clean and organized work station, complying with health and safety standards.
To Go Specialist
Olive Garden
Fort Worth
04.2023 - 12.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Increased repeat business by consistently providing friendly and attentive service.
- Adapted quickly to menu changes and special promotions, accurately conveying information to customers.
- Maintained clean and organized work area, contributing to pleasant dining environment for to-go customers.
- Facilitated team-oriented atmosphere, encouraging cooperation among staff to enhance overall service quality.
Education
High School Diploma -
Saginaw High School
Saginaw, TX05.2024
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Active listener
- Cleanliness
- Team leadership
Languages
Vietnamese
Native or Bilingual
Timeline
Barista
Starbucks, Barista
11.2024 - Current
To Go Specialist
Olive Garden
04.2023 - 12.2024
Hairstylist
Salon
01.2022 - Current
High School Diploma -
Saginaw High School