Alexa Echevarria
Brandon,FL
Summary
Dynamic team leader with a proven track record in training new staff and enhancing customer experiences. Skilled in problem-solving and inventory management, consistently driving service excellence and promoting a welcoming atmosphere.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
4
4
years of professional experience
Work History
Barista
Protein House
Tampa, FL
09.2025 - Current
- Prepared high-quality beverages according to customer specifications and company standards.
- Operated espresso machines and blenders, ensuring proper maintenance and cleanliness.
- Provided exceptional customer service by engaging with patrons and addressing inquiries.
- Assisted in training new baristas on beverage preparation techniques and operational procedures.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Developed and maintained knowledge of menu items to promote upselling opportunities effectively.
- Collaborated with team members to create a positive work environment and improve team performance.
- Managed inventory levels, restocking supplies to maintain efficient workflow during peak hours.
- Implemented process improvements that enhanced beverage quality and service speed.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Cashier Team Lead
Raising Cane's Restaurants
Lubbock, TX
09.2022 - 01.2025
- Supervised cash handling procedures to ensure accuracy and compliance with company policies.
- Trained and mentored new team members on register operations and customer service standards.
- Implemented efficient workflows to enhance transaction speed during peak hours.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Resolved customer inquiries and complaints, fostering positive guest experiences and loyalty.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
Education
High School Diploma -
Corona
Lubbock, TXSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Team leadership
- Adaptive and creative
- Order taking
- Excellent memory
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista
Protein House
09.2025 - Current
Cashier Team Lead
Raising Cane's Restaurants
09.2022 - 01.2025
High School Diploma -
Corona