Kathy Officer
Marana,AZ
Summary
Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
Overview
11
11
years of professional experience
Work History
Health Care Receptionist
Northwest Medical Center - Tucson
Tucson, AZ
03.2020 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Adhered to social distancing protocols and wore mask or face shield
Hospitality Manager
Hannagan Meadow Lodge
Hannagan Meadow, AZ
06.2019 - 03.2020
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Surveyed guests to check for areas in need of improvement.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences and other events, providing best available room rates.
Front Desk Receptionist
Marana Health Center Inc
Marana, AZ
01.2014 - 09.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Checked patient insurance, demographic and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Helped patients complete necessary medical forms and documentation.
- Kept accounts in balance and ran daily reports to verify totals
Education
GED -
Pima Community College
Tucson, AZ01.2005
Skills
- Positive and professional
- Customer Service
- Organizational abilities
- Payment Collection
- Cash Handling
- Cash Register Operation
- Daily Reporting
- Bank Deposit Preparation
- Safe balancing
- Opening and closing procedures
Affiliations
Volunteer at Marana Police Department
Marana Citizen Forum
Community Service LDS Church
Activities Coordinator LDS Church
Pima Youth Partnership
Timeline
Health Care Receptionist
Northwest Medical Center - Tucson
03.2020 - Current
Hospitality Manager
Hannagan Meadow Lodge
06.2019 - 03.2020
Front Desk Receptionist
Marana Health Center Inc
01.2014 - 09.2018
GED -
Pima Community College
Similar Profiles
MARIA MUNGARROMARIA MUNGARRO
Medical Receptionist at Northwest Medical Center-TucsonMedical Receptionist at Northwest Medical Center-Tucson
Shawn SmithShawn Smith
Certified Surgical First Assistant at Northwest Medical Center - Tucson ArizonaCertified Surgical First Assistant at Northwest Medical Center - Tucson Arizona
Rhonda CampbellRhonda Campbell
Nurse Clinical Operations Manager at Savoy Life Medical GroupNurse Clinical Operations Manager at Savoy Life Medical Group