Mohini Mucker
Alamogordo
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
14
14
years of professional experience
Work History
Health care receptionist
Casa Arena nursing home healthcare
Alamogordo, NM
02.2026 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing information flow and operational efficiency.
- Assisted in training new staff on reception protocols and customer service standards.
- Maintained organized filing system for confidential documents and client records.
Customer Service Representative
Korner Store
Las Vegas, Nevada
10.2023 - Current
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed positive relationships with customers through friendly interactions.
Software Developer
Rober half
North Las Vegas, Nevada
07.2022 - 03.2023
- Provided technical support for users of the software system.
- Collaborated with team members to ensure successful project completion.
- Developed programs to automate processes and improve user experience.
- Created applications using HTML, CSS, JavaScript, and other programming languages.
- Developed REST APIs for mobile applications.
- Assisted with planning, designing, coding, debugging, testing, documenting, and maintaining software applications.
Client: AGS Health Private Ltd
ACMET TECHNOLOGY
Chennai India
10.2015 - 08.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
Customer Service Representative Team Lead
Emphasis
Vadodara, Gujarat
07.2012 - 08.2015
- Facilitated team building activities to promote collaboration among staff members.
- Assisted with the hiring process of new Customer Service Representatives.
- Performed quality assurance audits of calls handled by representatives.
- Developed comprehensive reports detailing trends in customer inquiries or complaints.
- Trained newly hired Customer Service Representatives on company policies, procedures and protocols.
- Resolved escalated customer complaints in a timely manner.
- Maintained up-to-date knowledge about products and services offered by the company.
Education
Bachelor of Science - Computer Engineering
Sunrise University
Vadodara, Gujarat07.2014
Skills
Customer service
CRM software
Data entry
Conflict resolution
Timeline
Health care receptionist
Casa Arena nursing home healthcare
02.2026 - Current
Customer Service Representative
Korner Store
10.2023 - Current
Software Developer
Rober half
07.2022 - 03.2023
Client: AGS Health Private Ltd
ACMET TECHNOLOGY
10.2015 - 08.2016
Customer Service Representative Team Lead
Emphasis
07.2012 - 08.2015
Bachelor of Science - Computer Engineering
Sunrise University