Negotiated pricing with AV integrators which saved thousands of dollars on each project.
Analyze Conference room requirements to inform strategic decisions on system upgrades and resource allocation in West Region from Colorado west. Audio Visual work includes
Attend Construction OAC meetings
Create room AV drawings and AV elevation drawings for each room
Create a Bill of Materials
Facilitated Division stakeholder meetings to align engineering solutions with business objectives and Division needs.
Create a SOW and obtain vendor labor quotes
Perform inventory of AV equipment after it arrives and have it prepped and organized
Collaborate and work closely with AV installers during installation and answer any questions
Commissioning and testing of AV equipment after installation
Training of local staff after installation and testing is completed
Perform advanced, senior level technical AV support to internal Associates and Onsite Technicians
Assisting and learning Collaboration tools including Microsoft Teams, Slack, Alert Media and Box
Systems Engineer / Mobility Engineer
Lennar
Irvine, CA
08.2022 - 09.2024
Perform advanced, senior level technical support to internal Associates and Onsite Technicians
Perform remote troubleshooting and provide clear instructions
Led and Collaborated with On-Site team to upgrade outdated desktop, laptop and Mac systems
Led and Collaborated with On-Site team to ensure all systems were encrypted and had OS version approved by Security.
Mentored new Onsite Technicians on best practices in systems integration and troubleshooting techniques.
Performed Mobility procurement, troubleshooting all Apple mobility devices and welcome home center connectivity and routers.
Worked with divisions to save money by disconnecting unused mobility devices
Associate Systems Engineer
Trading Places Intl / Capital Vacations
Lake Forest, CA
05.2022 - 08.2022
Perform advanced, senior level technical support to internal and resort employees
Perform inventory of all hardware and installed software in preparation of migration from MVW domain to Capital Vacations domain
Perform migration of Adobe licenses from MVW to Capital Vacations
Perform remote troubleshooting and provide clear instructions
Create technical documentation
Perform upgrade of all Conference Rooms to work with either Teams or Zoom meetings
Completed several projects such as Win 10 OS upgrade, Office 365, and Domain migration from ILG domain to MVW domain, Citrix XA7 upgrade, Digital Contracts, BitLocker encryption, Trend-Micro Anti-Virus, PingID, PeopleSoft Finance, Ring Central VOIP
Diagnosed and resolved PC desktop and laptop software and hardware issues for over 200 staff computers
Resolve daily technical issues, communicating with average of 11 clients per day
Maintained inventory of installed desktop hardware and software components
Documented and updated known fixes in knowledge base for future reference.
Used ticket tracking system to prioritize, track and document problem resolutions.
Performed onboarding of new employee hire and termination forms and procedures as related to I.T.
Senior Desktop Support Engineer
Interval International
Miami, FL
02.2000 - 12.2013
Performed technical support to end users in large Enterprise environment
Performed Installation, configuration, troubleshooting and repair of hardware and software of PC based systems
Extensive knowledge of printers and other peripheral equipment including video conferencing, wireless and various PDA devices.
Performed timely response to all service tickets for customer service and documentation.
Assisted with yearly budgeting analysis of hardware and software for Desktop Support Team
Successfully completed several projects as project leader including Companywide Office 2010 Deployment, PC hardware upgrades, Desktop PCI Compliance
Tier II Systems/AV Support Engineer at Chugach Government Solutions (Army Material Command HQ 4 Star Command)Tier II Systems/AV Support Engineer at Chugach Government Solutions (Army Material Command HQ 4 Star Command)
<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform