Kathy Olivares
Systems Engineer II
Mission Viejo,CA
Overview
26
26
years of professional experience
Work History
Systems Engineer II / AV & Collaboration Tools
Lennar
Irvine, CA
09.2024 - Current
- Negotiated pricing with AV integrators which saved thousands of dollars on each project.
- Analyze Conference room requirements to inform strategic decisions on system upgrades and resource allocation in West Region from Colorado west. Audio Visual work includes
- Attend Construction OAC meetings
- Create room AV drawings and AV elevation drawings for each room
- Create a Bill of Materials
- Facilitated Division stakeholder meetings to align engineering solutions with business objectives and Division needs.
- Create a SOW and obtain vendor labor quotes
- Perform inventory of AV equipment after it arrives and have it prepped and organized
- Collaborate and work closely with AV installers during installation and answer any questions
- Commissioning and testing of AV equipment after installation
- Training of local staff after installation and testing is completed
- Perform advanced, senior level technical AV support to internal Associates and Onsite Technicians
- Assisting and learning Collaboration tools including Microsoft Teams, Slack, Alert Media and Box
Systems Engineer / Mobility Engineer
Lennar
Irvine, CA
08.2022 - 09.2024
- Perform advanced, senior level technical support to internal Associates and Onsite Technicians
- Perform remote troubleshooting and provide clear instructions
- Led and Collaborated with On-Site team to upgrade outdated desktop, laptop and Mac systems
- Led and Collaborated with On-Site team to ensure all systems were encrypted and had OS version approved by Security.
- Mentored new Onsite Technicians on best practices in systems integration and troubleshooting techniques.
- Performed Mobility procurement, troubleshooting all Apple mobility devices and welcome home center connectivity and routers.
- Worked with divisions to save money by disconnecting unused mobility devices
Associate Systems Engineer
Trading Places Intl / Capital Vacations
Lake Forest, CA
05.2022 - 08.2022
- Perform advanced, senior level technical support to internal and resort employees
- Perform inventory of all hardware and installed software in preparation of migration from MVW domain to Capital Vacations domain
- Perform migration of Adobe licenses from MVW to Capital Vacations
- Perform remote troubleshooting and provide clear instructions
- Create technical documentation
- Perform upgrade of all Conference Rooms to work with either Teams or Zoom meetings
Associate Systems Engineer
Trading Places Intl \ Marriott Vacations Worldwide
Lake Forest, CA
12.2013 - 05.2022
- Completed several projects such as Win 10 OS upgrade, Office 365, and Domain migration from ILG domain to MVW domain, Citrix XA7 upgrade, Digital Contracts, BitLocker encryption, Trend-Micro Anti-Virus, PingID, PeopleSoft Finance, Ring Central VOIP
- Diagnosed and resolved PC desktop and laptop software and hardware issues for over 200 staff computers
- Resolve daily technical issues, communicating with average of 11 clients per day
- Maintained inventory of installed desktop hardware and software components
- Documented and updated known fixes in knowledge base for future reference.
- Used ticket tracking system to prioritize, track and document problem resolutions.
- Performed onboarding of new employee hire and termination forms and procedures as related to I.T.
Senior Desktop Support Engineer
Interval International
Miami, FL
02.2000 - 12.2013
- Performed technical support to end users in large Enterprise environment
- Performed Installation, configuration, troubleshooting and repair of hardware and software of PC based systems
- Extensive knowledge of printers and other peripheral equipment including video conferencing, wireless and various PDA devices.
- Performed timely response to all service tickets for customer service and documentation.
- Assisted with yearly budgeting analysis of hardware and software for Desktop Support Team
- Successfully completed several projects as project leader including Companywide Office 2010 Deployment, PC hardware upgrades, Desktop PCI Compliance
Timeline
Systems Engineer II / AV & Collaboration Tools
Lennar
09.2024 - Current
Systems Engineer / Mobility Engineer
Lennar
08.2022 - 09.2024
Associate Systems Engineer
Trading Places Intl / Capital Vacations
05.2022 - 08.2022
Associate Systems Engineer
Trading Places Intl \ Marriott Vacations Worldwide
12.2013 - 05.2022
Senior Desktop Support Engineer
Interval International
02.2000 - 12.2013