Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Patterson

Dothan,AL

Summary

Driven by a results-focused approach, I leveraged problem-solving and relationship-building skills at Bank of America to exceed performance targets and enhance customer satisfaction. My background in case management and education, highlighted by a positive attitude, has consistently fostered growth and compliance across diverse roles. Collaborative [Job Title] with solid experience supporting individuals with diverse backgrounds and abilities to navigate job market and pursue employment opportunities. Skilled at creating customized job search plans and identifying job opportunities. Reliable and dedicated to fostering successful connections between clients and potential employers. Dedicated mentor eager to utilize counseling and coaching skills. Strong presentation and public speaking skills with focus on job search workshops and training sessions. Knowledgeable about job markets and committed to fostering positive learning environment.

Overview

19
19
years of professional experience

Work History

WIOA Case Manager

State of Alabama Department of Labor
01.2020 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Substitute Teacher

Kelly Services
08.2014 - 05.2017
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Branch Manager

Bank of America
04.2005 - 09.2007
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Education

Bachelor of Science - Family And Consumer Sciences

Georgia Southern University
Statesboro, GA

Skills

  • Problem-Solving
  • Case Management
  • Positive Attitude
  • Relationship Building

Timeline

WIOA Case Manager

State of Alabama Department of Labor
01.2020 - Current

Substitute Teacher

Kelly Services
08.2014 - 05.2017

Branch Manager

Bank of America
04.2005 - 09.2007

Bachelor of Science - Family And Consumer Sciences

Georgia Southern University
Kathy Patterson