KATHY PRYOR
San Antonio,Texas
Summary
Results-oriented leader with 39+ years of experience applying a unique mix of administration, human resources, logistics, retail sales, project management, financial management, physical security, and executive support. Able to analyze and input data, identify and evaluate alternative courses of action. Served as an enlisted and civil servant military personnelist for the United States Air Force at several large maintenance, logistics, and mission support squadrons. Reliable, efficient, innovative, crafty, and detailed-oriented with any tasking assigned to me.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Queue Coordinator
ManTech International Corporation
03.2024 - Current
- Review, assign, reconcile and support the management of service tickets throughout their lifecycle
- Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
- Help coordinate with IT service providers and communicate outages and plans for recovery purposes
- Help provide technical assistance and support for Workflow Management services
- Communicate with technicians to determine task assignments
- Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
- Conduct database research to support ticket requirements
- Follow up with other work centers to ensure task completion and task assignment
- Monitor and support ticket workflows for the enterprise.
Security Escort
Amentum Services, Inc.
02.2023 - 11.2023
- Provided daily security escort services to uncleared contractors and visitors at the Amazon Data Center sites
- Maintained visual and auditory contact and control over uncleared individuals being escorted at all times; maintained close proximity to visitors to prevent the intentional or unintentional disclosure of classified information, materials or equipment
- Detected and deterred any covert attempt to obtain classified information, material and equipment, remained alert and awake at all times while carrying out escort duties; and ensure security procedures and regulations are enforced.
Air Force Intelligence Community Policy Manager
ITI Solutions, Inc.
10.2021 - 02.2023
- Tasked for researching, editing, creating, and maintaining policy documentation affecting the Air Force Intelligence Community
- Provided to the commanders, units, and personnel with enterprise security guidance and contributed a full spectrum of enterprise security capabilities including developing and analyzing policy and guidance
- Tasked for maintaining accurate records and historical changes of policies and procedures
- Worked collaboratively with the IC counterparts within and outside of the 16th Air Force to gather information from subject matter experts in the development and revision of AF IC policies and procedures
- Evaluated and interpreted information obtained within and verbal forms.
Security Escort
Cencore Associates, LLC
07.2018 - 01.2022
- Provided daily security escort services to uncleared contractors and visitors
- Maintained visual and auditory contact and control over unclear individuals being escorted at all times; maintained close proximity to visitors to prevent the intentional and unintentional disclosure of classified information, materials or equipment
- Detected and deterred any covert attempt to obtain classified information, material and equipment, remained alert and awake at all times while carrying out escort duties; ensured security procedures and regulations are enforced while inside a sensitive compartmented information facility fence lines.
System Administrator
COMSO
02.2020 - 10.2021
- Responded to internal and external IT Service Requests for IT service on both Unix and NT servers
- Provided users notification of receipt of Web or email submitted requests
- Logged and tracked inquiries using service request management database and maintained history records and related documentation
- Promptly categorized, generated, routed, and escalated, when necessary, customer requests that are escalated beyond the ITSC area of responsibility.
Air Force Intelligence Community (AF IC) Policy Writer
IPSecure, Inc.
07.2017 - 10.2019
- Tasked for researching, editing, creating and maintaining policy documentation affecting the Air Force (AF) Intelligence Community (IC)
- Provided to the commanders, units, and personnel with enterprise security guidance and contributed a full spectrum of enterprise security capabilities including developing and analyzing policy and guidance
- Worked collaboratively with the Intelligence Community (IC) counterparts within and outside of the 25th Air Force to gather information from subject matter experts in the development and revision of Air Force (AF) Intelligence Community (IC) policies and procedures.
Mailroom & Logistics Clerk
IPSecure, Inc.
08.2014 - 03.2016
- Prepared outgoing mail and 1 to 2-day delivery mail for FedEx; UPS and USPS regular mail and certified mail
- Performed basic clerical tasks by maintaining and tracking logs indicating quantities of mail processed and customer served at three mail center sites
- Maintained a file plan and Point of Contact listing of the primary and alternate staff authorized to collect mail for their organization
- Answered phones, assisted walk-in customers, and managed the Fleet program as customers requested the use of Government-Owned Vehicles (GOVs).
Education
BS - HR Management
Park University
01.1998
AS - Personnel Administration
Comm. Coll. of the AF
01.1988
Skills
- Customer Service
- Administration
- Human Resources
- Project Management
- Policy Writer
- Logistics
- Retail Sales
- Physical Security
- Information Technology
- Detail-oriented
Websites
Certification
- CompTIA Security+ ce, 06/06/26
- CompTIA A+ ce, 06/06/26
- CompTIA Cloud Essentials+, No expiration
Accomplishments
- ABOVE & BEYOND AWARD, 3RD QTR, COMSO, INC, OCT 2020
- AWARD OF EXCELLENCE IN LOGISTICS MANAGEMENT SERVICES, IPSECURE, INC. JAN 2016
- UNSUNG HERO AWARD, 2ND QTR, 37TH MISSION SUPPORT GROUP, USAF, MAY 2004
- SHINING STAR AWARD, 37TH MISSION SUPPORT SQUADRON, USAF, NOV 2003
- SHINING STAR AWARD, 37TH MISSION SUPPORT SQUADRON, USAF, MAR 2003
- 37TH MISSION SUPPORT GROUP UNIT FITNESS PROGRAM MANAGER ACHIEVEMENT AWARD, USAF, DEC 2002
- 37TH TRAINING WING, CERTIFICATE OF RECOGNITION, OFFICER PROMOTIONS, USAF, JUL 2001
- MS ORGANIZED AWARD, TEXAS NATURAL RESOURCE CONSERVATION COMMISSION, APR 1994
- COLD WAR CERTIFICATE OF RECOGNITION, DOD, DEC 1991
- AIRMAN OF THE QUARTER, 67TH COMPONENT REPAIR SQUADRON, USAF, JAN - MAR 1989
- AIRMAN OF THE MONTH, 67TH COMPONENT REPAIR SQUADRON, USAF, MAR 1989
Clearance
TS/SCI Security Clearance | Fullscope Polygraph
Military History
MILITARY PERSONNELIST, 1986, 1991, E-5/SSGT, HONORABLE DISCHARGE, USAF
References
Personal and professional references available upon request.
Timeline
Queue Coordinator
ManTech International Corporation
03.2024 - Current
Security Escort
Amentum Services, Inc.
02.2023 - 11.2023
Air Force Intelligence Community Policy Manager
ITI Solutions, Inc.
10.2021 - 02.2023
System Administrator
COMSO
02.2020 - 10.2021
Security Escort
Cencore Associates, LLC
07.2018 - 01.2022
Air Force Intelligence Community (AF IC) Policy Writer
IPSecure, Inc.
07.2017 - 10.2019
Mailroom & Logistics Clerk
IPSecure, Inc.
08.2014 - 03.2016
BS - HR Management
Park University
AS - Personnel Administration
Comm. Coll. of the AF