Kathy Santiago

• Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
• Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
• Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution. E.g. managed approximately 30 incoming calls daily, patient messages and faxes.
• Improved patient satisfaction by efficiently managing appointment scheduling and coordinating follow-up care.
• Used Epic software to schedule appointments.
• Facilitated patient education by providing clear explanations of treatment plans and addressing any concerns or questions.

Part-time nanny through Covid-19 shut down

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Managed efficient cash register operations.
• Managed returns, exchanges and refunds in accordance with store policy.