Alana Canada
CA
Summary
Experienced healthcare professional with a strong background in leadership and project management, offering 10 years of industry expertise. Proven ability to effectively lead teams and drive successful outcomes in high-pressure environments. Skilled in navigating complex healthcare systems and implementing innovative solutions to improve patient care. Adept at leveraging background in aviation to bring a unique perspective to healthcare operations. Committed to delivering exceptional results and making a positive impact on the industry.
Overview
8
8
years of professional experience
Work History
Director/Manager
Physical Therapy Clinic
08.2023 - Current
- Oversee and lead three distinct physical therapy clinic locations while managing a team of 40 physical therapists and physical therapy assistants
- Achieved 120%-130% productivity across all clinics through strategic planning, effective project management, and thorough analytical auditing of Enterprise Resource Management (ERM) and Customer Relationship Management (CRM) software systems
- Supervised daily clinic operations to ensure compliance with both state and federal regulations, maintaining the highest standards of quality and care
- Oversaw day-to-day operations across multiple departments, ensuring smooth workflow management and adherence to established policies.
- Increased team efficiency by streamlining processes and implementing organizational systems.
Product Manager/Healthcare Success Coordinator Lead
Luna Physical Therapy
10.2022 - 08.2023
- Identified current program risks, impact, and mitigation plans, and developed solutions
- Collaborated with the data analytics and engineering teams to enhance AI-driven generation to deliver project milestones and deadlines
- Improved office operations by automating client correspondence, record tracking and data communications.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed metrics to measure product performance.
Analyst/ Aerospace Operations
United States Government, David Grant Medical Center
11.2016 - 10.2022
- Utilized data visualization, collection, and analysis to inform strategic decisions and identify areas for improvement
- Developed and implemented policies and procedures to regulatory compliance, including defining error handling protocols
- Optimized operational efficiency by redesigning workflow processes. Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Medical Call Center Support Lead
David Grant Medical Center, Travis Air Force Base
04.2019 - 10.2021
- Led data analysis and reporting, presenting findings and trends to senior management and government officials through impactful statistical reports and presentations
- Designed and generated reports to inform medical automation systems, medical software programs, and business intelligence initiatives
- Streamlined operations for hospital utilizing CRM and EMR systems
Education
Master of Science - Project & Engineering Management
Embry-Riddle Aeronautical University
12-2026
Bachelor of Science - Aeronautical Science, Management & Industrial Organizational Psychology
Embry-Riddle Aeronautical University
Daytona Beach, FL12-2024
Skills
- Data Analytics
- Program Management
- Strategy Development
- CRM Software Management
- Operations Management
- Project Planning
- Six Sigma System
- Measurement Policy Development
Timeline
Director/Manager
Physical Therapy Clinic
08.2023 - Current
Product Manager/Healthcare Success Coordinator Lead
Luna Physical Therapy
10.2022 - 08.2023
Medical Call Center Support Lead
David Grant Medical Center, Travis Air Force Base
04.2019 - 10.2021
Analyst/ Aerospace Operations
United States Government, David Grant Medical Center
11.2016 - 10.2022
Master of Science - Project & Engineering Management
Embry-Riddle Aeronautical University
Bachelor of Science - Aeronautical Science, Management & Industrial Organizational Psychology
Embry-Riddle Aeronautical University
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