KATHY SHILLER
San Angelo,TX
Summary
Dynamic Technical Sales and Education Specialist with a proven track record. Excelling in staff development and curriculum design. Leveraging strong presentation skills and strategic thinking, I have successfully enhanced training programs, resulting in increased productivity and customer satisfaction. Adept at cross-functional collaboration and performance assessment to drive impactful results. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Technical Sales & Education Specialist
Zeiss Vision
Hebron, KY
01.2022 - Current
- Develop on-going training needs assessment to determine skill proficiencies and areas for training
- Establish syllabus/curriculum development and program objectives in partnership with training colleague to align with company and department objectives and initiatives.
- Develop and coordinate sales/optical training with clients and top strategic partners, customers, and end user tools. Utilize a variety of the training methodologies, techniques,concepts, learning tools, and practices to ensure maximum effectiveness of training program and sales force.
- Work with department lead to assess customer training needs and establish a training plan to support and grow accounts as determined.
- Facilitate the delivery of training modules and programs.
- Deliver training and support for New Hire Training, regional and or division meetings
- Support New Hire training efforts by conducting co-travel assessments and working with sales leadership to develop training support to enable new hire success.
- Provide training support to National Sales Meeting, Association Conferences, and Customer Training Events
T&D Systems & Programs Manager
Hoya Vision Care
Lewisville, TX
11.2021 - 01.2022
- Created new programs that resulted in increasing productivity and customer satisfaction.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Collaborated with others to discuss new opportunities.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Improved operations by working with team members and customers to find workable solutions.
- Performed site evaluations, customer surveys and team audits.
Training Coordinator
Hoya Vision Care
Lewisville, TX
03.2019 - 11.2021
- Instructional design creation and facilitation for internal and external purposes.
- Training content design creation and formatting using Articulate and Chamaeleon.
- Train and assist Field Trainers with onboarding, CDM’s with strategic account development , and other departments with any training needs.
- Manage and schedule training webinar calendar and coordinate with topic speakers.
- Manage Customer Training Schedule and any new hire onboarding activities.
- Provide logistics support and coordination of print materials for Customer training.
- Supported onboarding of new employees by hosting orientation sessions.
- Evaluated effectiveness of training programs and recommended improvements to upper management for new training methods, tools and resources to offer updated, quality training content.
- Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
- Prepared custom training course materials and presentations for corporate training.
- Designed and rolled out brand new training program and curriculum schedule for internal and external sales and support personnel.
- Directed strategic planning and implementation of user assistance documentation, product training and self-support for knowledge solutions.
- Chose qualified instructors aimed at providing engaging and thought-provoking learning environments.
- Delivered impactful training to corporate customers nationwide.
- Developed skill-specific training programs to promote employee development.
- Developed complete training programs and led training using expert learning techniques.
- Documented training activities and changes to analyze program effectiveness.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Managed various training courses by developing curricula, instructions, documents and written tests.
- Assessed training needs, using employee surveys and interviews to gather data.
Customer Development Manager
Hoya Vision
Lewisville, Tx
01.2018 - 01.2020
- Development of new customers, training on products and helping to onboard with Hoya.
- Designing presentations for Hoya training dept.
- And other educational material for internal and external use.
- Involved in training new hires within Hoya.
- ABOC Speaking engagements, as well as other large group trainings.
- Created and delivered in-depth sales presentations to potential customers.
- Implemented creative sales and marketing strategies to assist sales team with reaching targets.
- Coached and trained employees on successful selling techniques.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Exceeded sales goals using consultative and value-driven approach with customer base by maintaining relationships with high profile clients and effectively managing service issues
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
Territory Sales Manager
Hoya Vision
Lewisville, Texas
04.2011 - 06.2018
- Consistently met and exceeded department expectations for productivity and accuracy levels.
- Recognized as top sales generator, increasing sales level by 50% Managed 50 accounts including employee training and business development.
- Developed and implemented new sales strategies to update product lines.
- Educated customers on product features and use to provide optimal service.
- Formalized sales process to enhance operations and promote acquisition of new customers.
- Analyzed data and reports to identify trends and optimal sales strategies.
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
- Expedited resolutions to correct customer problems and complaints.
- Serviced accounts every month to offer new product opportunities and sustain solid revenue streams.
- Managed 75 customers while prospecting more than 2 new leads, by investigating competitor products, services and trends.
Education
High School Diploma -
Goddard High School
Roswell, NM05.1986
Associate of Arts -
New Mexico State University
Las Cruces, NM05.1988
Skills
- Staff training and development
- Strategic thinker
- New employee training
- Presentation and facilitation skills
- Course design Articulate 360/Chameleon
- Verbal and written communication
- Project Management
- Process evaluations ADDIE Model, Kirkpatrick Model
- Performance metrics Brainshark/Qualtrics
- Business administration
- Microsoft 365, Outlook, Teams, Planner
- Excel
- PowerPoint
- Sales
- Relationship Building
- Curriculum development
- Customer training
- Performance assessment
- Cross-functional collaboration
- Training coordination
- Needs analysis
- Business development
Accomplishments
- Earned the Hoya Honors Sales Award in 2011, 2012, 2013
- Managed a territory of 70+ accounts totaling $3,000,000 in sales.
- Earned President's Club Trip in 2013.
Affiliations
Developed Value add Programs
Global Training for Hoya Vision
Personalized Vision Solutions (PVS)
Power of the Chair (POC)
Sales In Sight (SIS)
Certification
• ABO Licensed Optician
• ADDIE Module Certified
• Articulate 360 Storyline Certified
• Instructional Design
• ADDIE Module Certified
• Articulate 360 Storyline Certified
• Instructional Design
Timeline
Technical Sales & Education Specialist
Zeiss Vision
01.2022 - Current
T&D Systems & Programs Manager
Hoya Vision Care
11.2021 - 01.2022
Training Coordinator
Hoya Vision Care
03.2019 - 11.2021
Customer Development Manager
Hoya Vision
01.2018 - 01.2020
Territory Sales Manager
Hoya Vision
04.2011 - 06.2018
High School Diploma -
Goddard High School
Associate of Arts -
New Mexico State University