Kathy Showalter
Lake Elsinore,CA
Summary
Training & Development Specialist with expertise in instructional design and performance management. Developed targeted training programs that improved team skills and drove sales team performance to exceed targets through strategic coaching. Strong communicator focused on delivering measurable results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
TRAINING & DEVELOPMENT SPECIALIST
Nationwide
Remote
08.2018 - Current
- Designed targeted training programs, achieving measurable skill enhancements within teams.
- Conducted needs assessments to identify training gaps and develop effective learning solutions.
- Developed instructional materials with multimedia tools to facilitate engaging learning experiences.
- Collaborated with department leaders to identify training needs across the organization.
- Coached and mentored new hires on the job skills needed to succeed in their positions.
INSIDE SALES SUPERVISOR
Nationwide Pet
Brea, Ca
07.2016 - 08.2018
- Directed team of 14+ agents, exceeding monthly sales targets through enhanced skills development.
- Implemented performance metrics to ensure alignment with departmental KPIs.
- Analyzed sales data to uncover trends, increasing overall productivity.
- Fostered agent growth via ongoing coaching and mentorship initiatives.
- Conducted regular 1-on-1 meetings to advance knowledge within insurance sector.
- Established comprehensive performance metrics, driving team excellence and accountability.
- Managed administrative functions efficiently to optimize team performance.
- Executed targeted sales strategies, consistently surpassing monthly objectives.
Skills
- Instructional design and e-learning
- Learning management systems
- Needs assessment
- Performance management
- Team leadership
- Business administration
- Customer Care & Sales Management
- Project management
- Problem solving
- Communication
Certification
Property and Casualty, LICENSED, 08/01/05, 10/01/26
Timeline
TRAINING & DEVELOPMENT SPECIALIST
Nationwide
08.2018 - Current
INSIDE SALES SUPERVISOR
Nationwide Pet
07.2016 - 08.2018