Summary
Overview
Work History
Education
Skills
Timeline
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Kathy Shultz

Cherry Hill,NJ

Summary

Dynamic Assistant Store Manager with proven expertise at Sandal Factory, enhancing customer experience and driving sales through strategic merchandising and effective team leadership. Skilled in problem-solving and customer engagement, successfully increased repeat business by 20%. Proficient in POS systems and stock management, ensuring operational efficiency and seamless store operations.

Overview

20
20
years of professional experience

Work History

Assistant Store Manager

Sandal Factory
04.2018 - 06.2025
  • Assisted in daily store operations, ensuring efficient customer service and product availability.
  • Supported inventory management processes, tracking stock levels and assisting with replenishment.
  • Collaborated with team members to maintain store cleanliness and organized merchandise displays.
  • Engaged with customers to address inquiries and resolve issues, enhancing overall shopping experience.
  • Learned point-of-sale systems, processing transactions accurately and efficiently for customer satisfaction.
  • Implemented visual merchandising standards, contributing to an inviting shopping environment.
  • Monitored sales floor activities, providing assistance to staff during peak hours for operational efficiency.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Store Manager

Chico's FAS
09.2005 - 04.2018
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Fashion Merchandising/Retail

Centenary University
Hackettstown, NJ

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store organization
  • Store opening and closing
  • Stock management
  • POS systems
  • Pricing and markdowns
  • Display setup
  • Stock rotations
  • Cash auditing

Timeline

Assistant Store Manager

Sandal Factory
04.2018 - 06.2025

Assistant Store Manager

Chico's FAS
09.2005 - 04.2018

Fashion Merchandising/Retail

Centenary University

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Kathy Shultz