Kathy Smith
Summary
Dynamic Assistant Manager with a proven track record at Duane Reade, excelling in KPI reporting and team building. Adept at driving sales and enhancing customer service, I foster operational efficiency and develop talent, ensuring a motivated team that consistently meets performance goals. Passionate about delivering exceptional results in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Assistant Manager
DUANE READE
New York, NY
04.2015 - 03.2019
- Responsible for store operations such as KPI reporting, cash handling, unloading weekly trucks and processing inventory, merchandising and stocking sales floor and cleanliness of the store.
- Train, develop and coach 15 - 20 team members in providing customer service.
Assistant Manager
AU BON PAIN
New York, NY
12.2012 - 04.2015
- Responsible for the daily leadership of the store as well as drive sales and profitability.
- Also, provided legendary guest service, ensured visual merchandising and operational standards, recruits staff, coaches and develops store team members as part of our succession plan.
Shift Manager
STARBUCK
New York, NY
08.2005 - 12.2012
- Responsible for daily open and closing store operation as well as training and developing 10 - 25 partners in sales and legendary customer service.
- Responsibilities also included inventory controls and visual merchandising.
Customer Service Representative Manager
BANK OF AMERICA
Glendale, CA
03.1991 - 06.2005
- Primary function included assisting CSR team and customers with banking transactions and inquiries via phone and or written correspondence.
- Other responsibilities included product selling as well as setting and maintaining sales goals.
Department Sales Manager
BARNEY'S NEW YORK
Camarillo, CA
10.1999 - 12.2001
- Provided leadership in clients fittings and in creating, directing and executing all aspects of both store visuals and window concepts.
- Also merchandise and maintain designer and private labels.
- Along with maintaining inventory style or trends.
Education
International Studies -
Western Michigan University
Michigan Skills
- KPI reporting
- Cash handling
- Inventory management
- Visual merchandising
- Sales forecasting
- Team building
- Multitasking and organization
- Operational efficiency
- Financial analysis
- Employee training
- Customer service
- Performance management
- Adaptability and flexibility
Timeline
Assistant Manager
DUANE READE
04.2015 - 03.2019
Assistant Manager
AU BON PAIN
12.2012 - 04.2015
Shift Manager
STARBUCK
08.2005 - 12.2012
Department Sales Manager
BARNEY'S NEW YORK
10.1999 - 12.2001
Customer Service Representative Manager
BANK OF AMERICA
03.1991 - 06.2005
International Studies -
Western Michigan University
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